What are the responsibilities and job description for the Front Desk & Concierge Specialist position at Four Seasons Hotels Limited?
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World's 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.About the role:
The Front Desk & Concierge Specialist is responsible for providing exceptional service by supporting both Front Desk and Concierge operations. This role ensures a smooth arrival, stay, and departure experience for guests while delivering personalized recommendations and assistance. This position is part of the Front Office team, reporting to Front Office Management.
What you will do:
- Deliver exceptional guest service by managing check-in, check-out, and in-house guest requests
- Provide concierge-style assistance, including restaurant, transportation, and local activity recommendations
- Anticipate guest needs and resolve concerns promptly and professionally
- Maintain accurate guest profiles and input information into property systems
- Communicate effectively with internal departments to ensure seamless guest experiences
- Maintain knowledge of local attractions, dining, and experiences to enhance guest stays
- Support lobby presence and provide assistance throughout the hotel as needed
- Ensure all interactions reflect Four Seasons standards of professionalism and courtesy
- Work collaboratively with team members across departments
What you bring:
- High school diploma or equivalent experience
- Previous Front Office experience (Front Desk and/or Concierge) preferred
- Strong interpersonal and communication skills, both in person and over the phone
- Fluency in English required
- Strong organizational skills with the ability to multitask and prioritize
- Ability to work independently and in a team environment
- Attention to detail and accuracy in systems and guest interactions
- Ability to learn and operate multiple computer systems
- Flexibility to work varied shifts, including mornings, evenings, weekends, and holidays
- Knowledge of local restaurants, attractions, and experiences preferred
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary accommodations at other Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- 401(k) Retirement Plan
Schedule & Hours:
- Full-time schedule, including mornings, evenings, weekends, and holidays
Work Authorization:
- Candidates must have valid authorization to work in the United States at the time of application.