What are the responsibilities and job description for the Operations Coordinator position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.
About The Role
The Operations Coordinator provides support and clerical expertise to Operational Departments at the property including Rooms Division, Food & Beverage Division, and the Hotel Manager. This position will respond to guest and employee inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies.
What You Will Do
Four Seasons believes in offering the best to the best when it comes to employee benefits!
https://www.fourseasons.com/stlouis/
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJob
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An urban oasis along the Mississippi. Embrace the pioneering spirit of St. Louis and come explore with us. Our resort-style hotel is set along the banks of the fabled Mississippi River in the heart of downtown’s entertainment district, just steps away from our most recognizable landmark: the shimmering Gateway Arch. Take in the epic views from a private poolside cabana on our Sky Terrace, from a table filled with sharable plates at Cinder House, or from the floor-to-ceiling windows in the comfort of your very own room.
About The Role
The Operations Coordinator provides support and clerical expertise to Operational Departments at the property including Rooms Division, Food & Beverage Division, and the Hotel Manager. This position will respond to guest and employee inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies.
What You Will Do
- Perform administrative skills such as emailing, filing, copying, scanning, faxing and answering telephones according to Four Seasons standards.
- Schedule recurring meetings/meetings and arrange for the needed setup.
- Communicate to Engineers on duty and keep a log of all details pertaining to guest calls regarding maintenance of rooms and equipment in rooms or public area in a timely manner.
- Assist with guest satisfaction surveys follow up (Medallia), alert assignment and content follow up.
- Monitor HotSOS and manage the calls to ensure swift completion and the best guest and employee experience.
- Assist F&B Leadership with admin related tasks.
- Carry out any other project or task assigned to by the Hotel Manager.
- Assists in completing special projects, which may include mailings, competitive surveys, menus or other assigned duties.
- Coordinate the meetings and trips with contractors, vendors and suppliers for Engineering Manager.
- Run daily reports, request bids, create purchase order and receiving system and handle Hotel deliveries.
- Track par stocks and distribution of items from inventory and assist with purchase order system.
- High school education or equivalent experience.
- A minimum of one year experience in a similar position would be preferred.
- High level of computer literacy including Microsoft Windows programs (e.g. Excel, Word, etc.)
- Proficient in spoken and written English.
- Effective planning, organizational, and project management skills.
- Strong interpersonal and communication skills, including email correspondence.
- Excellent organizational skills, detail-oriented approach, and time management skills.
- Ability to act and multi-task in a dynamic environment under stressful conditions and tight deadlines.
Four Seasons believes in offering the best to the best when it comes to employee benefits!
- Lucrative salary!
- Excellent benefits package that includes: Medical, Dental, Vision and 401K with employer matching all starting at 30 days!
- Time off plans starting at day of hire!
- An opportunity to be a part of a cohesive team in an inclusive work environment! *Complimentary and discounted hotel stays around the world!
- Wellbeing and mental health initiatives and focused company!
- Embracement and promotion of diversity in our workplace!
- Complimentary employee meals and beverages!
- Tuition reimbursement!
https://www.fourseasons.com/stlouis/
https://www.fourseasons.com/careers/
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJob
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf