What are the responsibilities and job description for the On-Call Spa Receptionist position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
About The Role
The Spa Receptionist welcomes guests, responds to a wide variety of guest inquiries, and manages spa bookings.
What You Will Do
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.
About The Role
The Spa Receptionist welcomes guests, responds to a wide variety of guest inquiries, and manages spa bookings.
What You Will Do
- Provide a warm welcome and a fond farewell with the highest level of hospitality and professionalism.
- Manage spa bookings. Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Contact therapists for same day appointments.
- Respond to a wide range of guest inquiries, describing treatments, products, services, packages, and pricing and handling guest concerns with empathy and discretion.
- Process payments for services and retail, ensuring commissions are properly assigned. Complete gift certificate procedures.
- Maintain the spa reception area and ensure the staff lounge, spa desk, refreshment stations and retail area are reflective of spa environment with proper lighting, scent and music.
- At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort.
- Excellent personal presentation and interpersonal skills.
- Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
- Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus.
- Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
- Ability to lift, carry, and move up to 20 lbs.
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resort
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- On-Call
- This position requires the flexibility to work a diverse schedule encompassing days, weekends, and holidays
US work authorization is required.
Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf