What are the responsibilities and job description for the Guest Services Attendant (Bell Attendant) - Casual position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
GUEST SERVICES ATTENDANT (BELL ATTENDANT)
The Four Seasons Resort Lāna’i is looking for a Guest Services Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
What You’ll Do
The Guest Services Attendant serves as a welcoming ambassador for all arriving and departing guests, creating a strong and lasting first impression of the hotel. This role recognizes VIP and returning guests, assists with vehicle parking, luggage handling, and guest transportation, and ensures seamless delivery of luggage, packages, and messages to and from guest rooms. Responsibilities include, but are not limited to:
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Located on the southeastern coast of the pristine island of Lāna’i, lies the secluded retreat of Four Seasons Resort Lāna’i, an oceanfront destination offering travelers a curated, personalized island escape. The five-star, five-diamond Resort offers outdoor restaurants, including Nobu Lāna’i, a kid’s club, Tennis Garden, cultural programming, beach and pool with spacious seating areas nestled among tropical gardens, Hawanawana spa and luxury retail boutiques. Built on lava outcroppings, the award-winning Jack Nicklaus-signature golf course features ocean views on every hole. Island activities, many managed by Four Seasons include sunset sails and whale watch tours, horseback riding, sporting clays and archery, biking, hiking, and aerial adventures at Lanai Adventure Park or learn about Hawaiian wayfinding at the on-site observatory.
GUEST SERVICES ATTENDANT (BELL ATTENDANT)
The Four Seasons Resort Lāna’i is looking for a Guest Services Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.
What You’ll Do
The Guest Services Attendant serves as a welcoming ambassador for all arriving and departing guests, creating a strong and lasting first impression of the hotel. This role recognizes VIP and returning guests, assists with vehicle parking, luggage handling, and guest transportation, and ensures seamless delivery of luggage, packages, and messages to and from guest rooms. Responsibilities include, but are not limited to:
- Greet guests upon arrival and escort them to their rooms, ensuring a warm and welcoming experience
- Deliver luggage to guest rooms at check‑in and retrieve luggage upon departure, transporting items to storage areas or the front drive as needed
- Maintain accurate records of all luggage deliveries and pick‑ups
- Acknowledge and greet all guests passing through the lobby, proactively offering assistance
- Handle all guest interactions with professionalism and genuine hospitality, responding to inquiries regarding hotel services, hours of operation, events, directions, and key personnel
- Accommodate special requests whenever possible and assist in resolving guest concerns to ensure satisfaction
- Perform guest and hotel errands, including off‑property travel when required
- Provide safe, comfortable transportation for guests using hotel vehicles
- Ensure assigned vehicle is clean, in good working condition, and fully stocked with required amenities such as bottled water
- And More!
- Successful candidate must possess legal work authorization in United States
- The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required.
- Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card
- Hawaii Driver’s License and Abstract is required for this role
- Ability to stand for extended periods, lift up to 100lbs, and push/pull as needed during shifts
- Hourly Rate: $21.72
- Competitive wages
- Inclusive and diverse employee engagement & recognition events all year-round
- Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
- Comprehensive learning and development programs to help you master your craft
- Energizing Employee Culture where you are encouraged to be your true self!
- And so much more!
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it's like to work at Four Seasons Resorts Lana’i, visit us:
Twitter: https://twitter.com/FSLanai
Facebook: https://www.facebook.com/FourSeasonsResortsLanai
Instagram: https://www.instagram.com/fslanai/
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Salary : $22