What are the responsibilities and job description for the Guest Service Supervisor position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About The Role
At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival/departure experiences for our owners and guests in addition to enhancing the overall guest experience.
What You Will Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.
About The Role
At Four Seasons Residence Club Aviara, the Guest Service Supervisor is responsible for overseeing the Guest Service team ensuring efficient and courteous arrival/departure experiences for our owners and guests in addition to enhancing the overall guest experience.
What You Will Do
- Oversee the Guest Services team, including scheduling, training, coaching, and assisting.
- Communicate and work closely with all Residence Club departments on a daily basis.
- Ensure Guest Services’ staff safety and security practices are maintained within the Front Drive and Guest Service storage room to eliminate vehicle damages and/or theft.
- Ensure Four Seasons benchmark standards are being met on a daily basis throughout the entire Guest Services Team.
- Oversee the use and maintenance of guest service vehicles, ensuring cleanliness and timely reporting of any damages or safety concerns
- Assist the Front Office Team with arrivals, departures, and concierge requests, utilizing Opera and Golden applications.
- Adhere to payroll, uniform, and key sign-out procedures.
- Deliver and pick-up guest request items in a timely manner as necessary.
- Communicate with Residence Club staff via HotSOS and radio and maintain professional and good working relationship with staff.
- Offer assistance to guests when requested.
- Support basic housekeeping needs, outside of housekeeping hours.
- Safely and properly operate a golf cart for transportation of guests and supplies.
- Assist guests with luggage and/or introducing them to their villa upon check-in.
- Handle and report any accident immediately, not matter how minor.
- Conduct self in a professional manner at all times to reflect the high standards of Four Seasons.
- Respond properly in any Residence Club emergency or safety situation.
- Perform other tasks or projects as assigned by Residence Club management and staff.
- Maintain the cleanliness of guest areas including, exterior walkways and planters of Villas.
- Reading, writing and oral proficiency in the English language.
- 1-year previous experience as a Bell Attendant, Valet Attendant and/or Door Attendant
- Hourly Rate: $26.55
- Health Insurance - Medical, Dental & Vision
- 401(k) Retirement Savings Plan
- Excellent training and development opportunities
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Full Time
- Early mornings, days, evenings, weekends, and holidays
Salary : $27