What are the responsibilities and job description for the Assistant Director of People & Culture position at Four Seasons Hotels and Resorts?
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.
About The Role
The Assistant Director of People & Culture is a key driver of the employee experience and plays a critical role in shaping a culture where employees can thrive. As a vital member of the People & Culture team, this position is responsible for creating an environment that supports our employee promise and positive employee experience.
This inspiring leader builds trust, champions openness, and invests in the growth and success of team members at all levels. The role leads impactful initiatives across employee relations, workforce planning, coaching, leadership development, and culture building, while also overseeing the development of the People & Culture Coordinator and partnering closely with the Learning & Development Manager to foster a strong culture of continuous learning.
The role reports to the Director of People & Culture and will support with leading the People & Culture strategy and execution. This hands‑on leadership role spans talent management, employee experience, learning & development, and employee relations, while also supporting legal compliance, organizational effectiveness, and the consistent execution of People & Culture programs across the hotel. This is a department‑head‑level position and is eligible for an annual incentive.
What You Will Do
P&C Functions
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Experience the luxury of living and working in one of the Southwest’s most desirable destinations. Scottsdale blends refined living with world-class golf, dining, shopping, wellness, and arts. Minutes from Old Town, Phoenix, and Sky Harbor, it offers easy access locally and globally. Weekends lend themselves easy escapes, whether a day trip to Sedona’s red rocks, a visit to the Grand Canyon, or exploring Arizona’s diverse desert and mountain landscapes. Build a career as dynamic as the place you call home, enjoying a lifestyle defined by excellence, balance, and meaningful connection.
About The Role
The Assistant Director of People & Culture is a key driver of the employee experience and plays a critical role in shaping a culture where employees can thrive. As a vital member of the People & Culture team, this position is responsible for creating an environment that supports our employee promise and positive employee experience.
This inspiring leader builds trust, champions openness, and invests in the growth and success of team members at all levels. The role leads impactful initiatives across employee relations, workforce planning, coaching, leadership development, and culture building, while also overseeing the development of the People & Culture Coordinator and partnering closely with the Learning & Development Manager to foster a strong culture of continuous learning.
The role reports to the Director of People & Culture and will support with leading the People & Culture strategy and execution. This hands‑on leadership role spans talent management, employee experience, learning & development, and employee relations, while also supporting legal compliance, organizational effectiveness, and the consistent execution of People & Culture programs across the hotel. This is a department‑head‑level position and is eligible for an annual incentive.
What You Will Do
P&C Functions
- Champions the employee experience through organization of activities, communication tools and programming.
- Assess the needs in areas such as performance management, employee relations, compensation, career development and leadership development and drive the appropriate solutions in these areas.
- Act as liaison between employee and leadership to answer questions or concerns regarding company policies, practices and regulations.
- Identify, analyze and initiate appropriate actions to resolve employee concerns.
- Manage the financial issues for the People & Culture budget including benefits, labor & salary reports and plan cost effective events within the People & Culture budget guidelines.
- Work closely with Finance regarding labor meeting, employee attestations, wage and hour training.
- Conduct regular audits of insurance records, terminations, I-9 records, vacation and sick allowances, etc.
- Organize and supervise all employee programs - recognition celebrations, community outreach, internal meetings, etc.
- Respond to employee claims, Workers’ Compensation, Unemployment and Wage & Hour.
- Manages benefits administration, enrollment, education, compliance and billing processes.
- Work harmoniously and professionally with co-workers and supervisors while maintaining the confidentiality of People & Culture.
- Understanding the importance of our Interviewing process and providing guidance and counsel to our managers throughout the process.
- Support Talent Acquisition Manager with recruitment fairs and collaboration with universities, and sourcing innovative ways to find top talent.
- Support the recruitment function and efforts through collaboration with Talent Acquisition Manager to ensure innovative and relevant opportunities to find staff.
- Review and analyze recruitment trends: Turnover, Resort Promotions, local and industry information.
- Administer and train employees – A champion of our New Hire Orientation, benefits, core and culture standards.
- Create and develop opportunities to attract, develop and retain people to achieve their fullest potential.
- A strategic hotel partner who promotes and ensures continuous training, growth and development within our hotel and team.
- In collaboration with the L&D Manager, creates a compelling picture of how the learning function can improve the performance of the hotel and execute the strategy.
- Ensures new managers to the company are supported and given the knowledge, tools and skills to successfully complete their 90-day probationary period.
- Assists in training Planning Committee members to conduct leadership development programs, and blended learning programs to their direct reports.
- Champions our Core and Culture Standards achievements through training, testing, campaigns, and initiatives.
- In collaboration with the L&D Manager, ensure necessary training and learning is conducted in departments on a consistent basis.
- Consults with managers to determine solutions to needs and implement change initiatives.
- Collaborate with managers at various levels (supervisors to division heads) and establish HR strategy and solutions in order to accomplish hotel goals and help deliver results.
- Support L&D Manager in working with hotel leadership to identify performance gaps through the analysis of Glitch Reports, Guest Feedback and Mystery Shopper.
- Promote a proactive, high‑energy, people‑focused mindset driven by continuous improvement
- Results‑oriented self‑starter who identifies solutions, drives progress, and thrives in fast‑paced environments
- Strong working knowledge of HR policies, procedures, compliance, and employment law at the local and federal levels
- Proven experience leading HR or Learning & Development programs within hospitality, including project execution and program management
- Confident, engaging presenter who enjoys facilitating training, teaching, and energizing teams
- Demonstrated critical thinking, emotional intelligence, and coaching skills with strong written and verbal communication
- Minimum of 2 years of hospitality HR leadership or Learning & Development experience; proficient with Workday or similar HRIS and Microsoft Office (Excel, Word, PowerPoint)
- A welcoming, energizing culture where you’re encouraged to bring your authentic self to work every day
- Comprehensive learning and development programs designed to help you grow, refine your craft, and build your career
- Inclusive, diverse employee events and celebrations throughout the year
- Exclusive Four Seasons travel perks and employee discounts worldwide
- Competitive compensation and benefits, including Medical, Dental, Vision, and Retirement plans effective as soon as 30 days
- Complimentary Employee Meals
- And so much more as part of the Four Seasons experience
- This position is at a managerial level, you will be expected to work the hours necessary for the successful completion of your objectives without overtime.
- Standard office hours are Monday through Friday, with flexibility to support weekends, late nights, or holidays when employee relations or special events require.
- This is an on-site position and does not offer remote work options.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Don’t miss this opportunity to be part of our award-winning team, while developing your career with the world’s leading luxury hotel company! We look forward to receiving your application!
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf