What are the responsibilities and job description for the Housekeeping Floor Supervisor position at Four Queens Hotel & Casino?
Floor Supervisor
SUMMARY: Responsible for inspecting all checkout rooms as priority to ensure cleanliness and a maintenance free environment for incoming guest.
PRIMARY RESPONSIBILITIES
- Inspect guest rooms continuously throughout the day
- Always conduct yourself in a manner that reflects a positive and professional image. Make eye contact, smile and greet guest when seen
- Have knowledge and communicate to staff where SDS booklet is in the area
- Respond to calls for damage, repair or replacement of equipment necessary for GRA’s to do job
- Report all guest room discrepancies to the Housekeeping office
- Complete daily room inspection form
- Report all hallway discrepancies to the Housekeeping office
- Approve check-out room ready is for guest occupancy
- Recheck guest rooms as needed
- Assist with end of shift station and master key control
- Answer office phones when assigned
- Train new hire employees
- Other duties as assigned
ADDITIONAL RESPONSIBILITIES
Performs other duties as directed by management.
KNOWLEDGE AND SKILL REQUIREMENTS
- Ability to communicate effectively with guests, team members and management in English in both written and verbal form.
- Ability to stand, walk, bend and kneel for extended periods
- Ability to occasionally reach above head in performance of duties
- Must have knowledge of correct use of cleaning chemicals for designated surfaces and instruct GRA’s on the use of such chemicals and personal protective equipment in accordance with OSHA hazard communication standards
- Maintain complete knowledge of and comply with, all departmental policies/service procedures/standards
- Must be able to present a well groomed appearance
WORKING CONDITIONS
Must be able to tolerate cleaning chemicals and work in areas containing second hand smoke and a noisy environment.
Work may require evening, early morning, holiday and weekend schedules. May require the ability to stand and walk for long periods of time.
Requires regular and predictable attendance
Ability to bend, reach, and squat
QUALIFICATION STANDARDS:
EDUCATION: High school diploma or GED (general education diploma)
1 Year experience in housekeeping department within hospitality industry preferred