What are the responsibilities and job description for the Front Desk Cashier position at Four Queens Hotel & Casino?
Front Desk Cashier/Clerk
SUMMARY: Assists guests with room check in/and check out. Secures payment for accommodations and gives proper change when required. Ensures the Front Desk area is clean and orderly.
PRIMARY RESPONSIBILITIES
- Greets guests in courteous, friendly manner. Handles check in/check out procedures for each hotel guest.
- Handles special requests in a manner that ensures guest satisfaction,
- Ensures prompt, accurate and professional service to guests.
- Identifies and resolves guest concerns. Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
- Other duties as assigned.
ADDITIONAL RESPONSIBILITIES
None Listed.
KNOWLEDGE AND SKILL REQUIREMENTS
- Basic reading, writing, and arithmetic skills required. Must be able to communicate effectively in English in both written and verbal form. This is normally acquired through a high school diploma or equivalent.
- One year of Hotel Front Desk Services preferred. Must be able to handle multiple tasks and duties simultaneously.
- Knowledge of Microsoft Office and telephone protocol. Computer literate with emphasis on Word and Excel. Ability to learn new software applications (CMS casino system, IGT Slot system, LMS hotel system). Duties require professional verbal and written communication skills. Position requires attention to detail and excellent organizational skills. Strong interpersonal and communication skills. This is normally acquired through a combination of a high school diploma or equivalent and two to four years of casino guest service experience.
- Prior cash register and/or cash handling experience preferred.
- Visibility requires maintaining a professional appearance and providing a positive company image to the public.
- Must possess excellent listening skills and be able to perform all duties with a sense of urgency. Must be able to maintain a pleasant and professional tone and demeanor during emergency situations.
WORKING CONDITIONS
May be required to work weekends, evenings, early mornings and holidays. Must work calmly and under stress when the volume of business increases.
Must be able to stand for extended periods of time. Must be able to tolerate areas containing secondary smoke and high noise levels.