Guest Relations Supervisor

1 years of hotel experience required for this role. Supervisor experience highly encouraged.

Job Summary
Energize your career as a Front Desk Supervisor, where you will lead the front office team in delivering exceptional guest experiences at a vibrant hospitality establishment. Your role is pivotal in ensuring smooth daily operations, fostering guest satisfaction, and maintaining a welcoming atmosphere. With your expertise in hotel management and customer service, you will oversee front desk activities, coordinate guest services, and uphold the highest standards of hospitality. This position offers an exciting opportunity to showcase your leadership skills and passion for guest relations in a dynamic resort or hotel environment.

Responsibilities

• Supervise and coordinate all front desk operations to ensure efficient check-in and check-out processes, providing a seamless experience for guests.
• Oversee guest services by addressing inquiries, resolving issues promptly, and ensuring guest satisfaction throughout their stay.
• Manage multi-line phone systems with professionalism, demonstrating excellent phone etiquette to assist guests and communicate effectively with team members.
• Lead night audit procedures, verifying financial transactions, reconciling accounts, and preparing reports to ensure accuracy and compliance.
• Train and mentor front desk staff on hospitality management best practices, customer service excellence, and hotel policies.
• Maintain guest relations by proactively engaging with guests, anticipating needs, and creating memorable experiences that promote loyalty.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly and efficiently.
• Uphold safety protocols and hotel policies while ensuring a secure environment for guests and staff alike.
• Utilize multilingual skills to communicate effectively with diverse guests from various backgrounds.
• Assist in managing reservations, cancellations, and special requests to optimize occupancy rates.

Skills

• Proven experience in hospitality management or hotel operations with a strong background in front desk supervision.
• Exceptional customer service skills with the ability to handle guest concerns professionally and efficiently.
• Bilingual or multilingual capabilities to serve an international clientele effectively.
• Knowledge of hotel management systems and multi-line phone systems for smooth communication flow.
• Experience with night audit procedures and financial reconciliation within a hotel or resort setting.
• Strong leadership qualities with the ability to motivate and develop team members in a fast-paced environment.
• Excellent communication skills—both verbal and written—and impeccable phone etiquette.
• Deep understanding of guest relations strategies that enhance overall satisfaction and loyalty.
• Ability to multitask under pressure while maintaining attention to detail in all aspects of front desk operations. Join us as a Front Desk Supervisor where your enthusiasm for hospitality will shine! Lead our team with energy, foster genuine guest connections, and help create unforgettable experiences that keep guests coming back time after time!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Work Location: In person

Salary : $17 - $18