Veterinary Receptionist - Experienced (Suwanee, GA)

Job Summary
Join our vibrant veterinary team as a Customer Service Representative (Veterinary), where your enthusiasm and compassion will make a real difference in the lives of pets and their owners. In this dynamic role, you will serve as the first point of contact for clients, providing exceptional customer support while assisting with appointment scheduling, billing, and client education. Your energetic approach will help create a welcoming environment that promotes pet care excellence and fosters strong client relationships. This paid position offers an exciting opportunity to combine your love for animals with outstanding communication skills in a fast-paced veterinary setting.

Duties

• Greet clients warmly and handle all incoming calls with enthusiasm, ensuring a positive experience from the first interaction
• Schedule appointments, follow-up visits, and coordinate client communications efficiently
• Collect payments and process medical billing with accuracy, including handling medical collections when necessary
• Provide information on pet care, veterinary procedures, and clinic policies using clear veterinary terminology
• Assist clients with pet care questions related to animal husbandry, grooming, training, and restraint techniques
• Support veterinary staff by managing patient records, updating client files, and preparing documentation for procedures such as animal catheterization or laboratory tests
• Maintain a clean and organized reception area while demonstrating animal handling skills during client interactions

Requirements

• Previous experience in veterinary clinics or animal shelters is highly preferred, especially with kennel work or animal husbandry tasks
• Strong knowledge of veterinary terminology, animal anatomy, and aseptic techniques used in clinical settings
• Familiarity with pet grooming, dog training, pet care routines, and animal restraint methods
• Experience with laboratory procedures or veterinary critical care is a plus
• Ability to handle animals safely during client interactions, including dog handling and general animal handling skills
• Excellent communication skills to explain complex medical procedures clearly to pet owners
• Basic proficiency in medical collection processes and familiarity with veterinary software systems

This role is ideal for motivated individuals passionate about animal welfare who thrive in lively environments. Join us to support our mission of delivering compassionate pet care while developing your skills in a rewarding veterinary setting!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount
• Paid time off
• Uniform allowance

Application Question(s):

• Idexx Cornerstone

Experience:

• Veterinary clinic: 1 year (Required)

Ability to Commute:

• Suwanee, GA 30024 (Preferred)

Work Location: In person

Salary : $18 - $22