What are the responsibilities and job description for the Quality & Performance Improvement Specialist position at Four Oaks Family & Children Services?
What you will do?
As the Quality & Performance Improvement Specialist you are responsible for ensuring that work performed complies with the contract maintaining a partnership with Quality Service Teams in continually assessing performance of these services. Specific duties include:
- Provide reporting and support to Adoption and Permanency support program.
- Implements and utilizes database management and procedures outlined in the regulatory and legal standards per agency guidelines.
- Identifies and implements quality tools within this service delivery system to manage and produce relevant data for program use.
- Assures accurate and timely entry of data into defined database formats
- Assures compilation, storage, and retrieval of pertinent data working effectively with other departments.
- Reviews reports prior to submitting to project management team to ensure the integrity of the data.
- Provides timely reporting of data, assuring distribution per established standards.
- Provides professional internal customer service in the areas of gathering, compiling, formatting and reporting of data.
- Creates an improvement plan for performance lags.
- Anonymizes client data and shares it with the evaluator and the Leadership Team so that effective data analysis can occur.
- Participates in the system evaluation process and helps to design the data for report out.
- Provides technical and operational support to the local evaluation process.
- Demonstrates knowledge and understanding of the requirements and regulatory standards governing agency work.
- Establishes and maintains quality improvement to assure regulatory compliance.
- Provides proactive support and technical direction to agency personnel to support best practices.
Why Work here?
We are more than a team, we are family! Four Oaks understands the importance of supporting and treating one another as if they were our own family members. We believe in maintaining a healthy work/life balance while providing career paths for everyone. Our organization flourishes in an environment of equal opportunity and fair treatment for all. As a valued team member, you are eligible for:
- Medical, dental & vision insurance
- 401k Retirement plan
- Growth & Advancement opportunities
- Excellent paid leave time package
- 7 Paid holidays
- Flexible Work Schedule
- Business casual work environment
- Educational discounts
- Fitness Center Discounts
Qualifications and Skills:
You need a Bachelor's Degree preferably in Human Resources Management, Business or Social Services plus one year of related experience or an equivalent combination of education and experience to qualify.