FCBS Retail Counter Sales I

Job Summary: Provide excellent customer service to meet the needs of walk-in customers and visitors. 

Responsibilities we’ll trust you with:
•    Serve as a first point of contact for walk-in visitors and customers.
•    Promptly answer phones in a professional, courteous, and helpful manner
•    Manage all counter activities such as answering inbound calls and following up with customers by phone as needed. 
•    Take purchase orders by phone, in-person, or email and enter them into the system.
•    Assist in inventory management in the showroom. 
•    Collaborate closely with the warehouse team to provide timely service to customers.
•    Forward new opportunities to the appropriate sales team for further development and closing.
•    As needed, using a forklift to assist customers with loading and unloading their trucks.
•    Perform other duties as assigned.
 

Preferred qualifications:
•    High school diploma or GED
•    Minimum 1-3 years of counter sales experience with a lumber yard or similar business
•    Proven ability to provide consistent, professional customer service. 

Skills:
•    Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
•    Excellent verbal and written communications skills
•    Strong listening and presentation skills
•    Ability to multi-task, priorities, and manage time effectively.
•    Ability to work productively in teams with a wide range of people.
•    Ability to work independently with minimal direction.

Physical Requirements:
•    Frequent carrying and lifting - Must be able to lift 50 pounds
•    Frequently standing for long periods of time
•    Work Environment: works inside and in outside weather conditions.