Assistant Front Office Manager

Join the elite team at Fouquet’s New York, where the charm of France meets the vibrant energy of Tribeca! We are seeking an experienced Assistant Front Office Manager to be the welcoming face of our exclusive hotel, renowned for providing an unparalleled luxury experience akin to the finest establishments worldwide.

As a vital liaison for our esteemed guests, you will have the unique opportunity to ensure that every moment spent at our five-star hotel exceeds expectations. If you are passionate about delivering exceptional service to esteemed global travelers who have a passion for excellence, this is the opportunity for you.  

At Fouquet’s New York, you will collaborate with a team of extraordinary professionals, all dedicated to creating unforgettable experiences for our world-traveling guests. Embrace the opportunity to work in an environment that celebrates exquisite service and elegance. Elevate your career with us and be part of something truly extraordinary! The Front Office is responsible for seamless registration and cashiering service for our guests. The individual must be able to handle various guest requests, inquiries, and issues, and be responsible for the follow up of such circumstances.

The person we seek must have excellent interpersonal and verbal skills, and good problem solving ability. The individual will be fluent in reading, writing and spoken English language skills. Previous front office experience is preferred and a flexible schedule is a must.

Qualifications:

• College degree or coursework in hospitality related fields preferred.
• At least 3 years of progressive experience in a hotel or a related field required.
• Supervisory Experience is needed
• Prior OPERA PMS or compatible platform experience is required.
• Proficient computer skills, including Google Applications (Gmail
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Requires standing for extended periods, walking , lifting up to 25 pounds, bending and reaching; may occasionally require lifting guest luggages.
• Must be flexible to work variable shifts (days, nights, overnights). Work schedule varies and may include working on holidays, and weekends.
• Fluency in English is a must and additional language competency is a plus.

Responsibilities: 

• Maintain a friendly and warm demeanor and provide excellent customer relations, with confidentiality and discretion.
• Assist guests with check-in and check-out processes (Register guests, verify registration, issue room keys and provide information on hotel services and room location)
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events.
• Accept payments, post miscellaneous charges and ensure prompt delivery of final bills to guests.
• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
• Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Ensuring the safety of people, goods entrusted to you, safes and cash registers.
• Ensuring operating procedures are followed in terms of professional practices and techniques (check-in and check-out...)
• Supervising the distribution of the tasks for different roles and supervising daily tasks for each role based on business needs and events.
• Supervising actions that require coordination with other departments depending on customer needs (priority, relocation, change, etc.)
• Ensuring customer complaints are handled expeditiously and addressed with the utmost care and professionalism. 
• Up-sell rooms where possible to maximize revenue.

Job Type: Full-time 

Hotel Barriere Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.