Customer Service Representative

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

• Pay: $17/hr
• 100% paid training
• Dedicated time for skill development
• Benefits including medical, dental, life, and vision insurance
• Employee Assistance Program (EAP)
• 401k retirement plan with company match
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within)

• High school diploma or equivalent required
• Strong communication skills—both verbal and written—with the ability to convey empathy and professionalism.
• Proficiency in computer navigation, CRM systems, and data entry.
• Ability to multitask, problem-solve, and maintain accuracy under pressure.
• Must maintain confidentiality and comply with all HIPAA regulations.
• Must be available to work varying shifts, including evenings or weekends, based on client demand.
• Work will be 100% onsite

• Respond promptly to customer inquiries via phone
• Provide accurate information regarding weight management program details, GLP-1 medication shipment timelines, refill processes, and program eligibility.
• Guide customers through account setup, subscription management, and troubleshooting of online portal or payment issues.
• Handle sensitive health-related discussions with discretion and adherence to HIPAA and company privacy standards.
• Document all customer interactions in CRM systems accurately and efficiently.
• Escalate complex cases or medical inquiries to the appropriate licensed clinical or pharmacy support teams.
• Meet or exceed quality, adherence, and customer satisfaction goals in alignment with client KPIs.
• Participate in regular coaching, calibration, and product-knowledge sessions to stay current on medication updates and program enhancements.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.