General Manager - Pawleys Plantation

Duties and Responsibiliti

es:

• Responsible for the management of all aspects of the club including its activities and the relationships between the club and its members, guests, team members, and community.

• Develop and follow annual operations plan and annual budget for golf course.
• Partners with Human Resources on posting jobs, employee selection, hiring, training, performance evaluations, disciplinary action, appraising performance, addressing complaints, and problem solving.
• Ability to promote a culture of a high level of customer services skills and attention to detail.
• Organize regular manager meetings to review club activities and department performance.
• Works closely with managers to ensure department revenue goals and annual objectives are being achieved.
• Works directly with the Director of Membership and any club appointed members to ensure club’s activities are scheduled and executed accordingly.
• Responsible for strategically growing and maintain the membership at the club.
• Purchases supplies and materials within budgetary limitations.
• Supervises, hires, trains, and disciplines personnel according to FGI’s policy.
• Oversees customer and member communications.
• Ensures employees are following the SCORE customer service program, operations, policies, and safety through regular communication.
• Maintains security of golf course property and buildings.
• Maintains working knowledge of Employee Handbook.
• Follows insurance and accident procedures.
• Monitors daily the food and beverage facility to ensure quality of food and service.
• Works with marketing team to ensure club’s website and social media is being utilized effectively.
• Works closely with F&B Management to ensure quality of service.
• Maintains familiarity with terms of all leases and contracts.
• Monitors invoice accuracy and vendor programs.
• Responsible for monitoring all aspects of payroll in a timely manner.
• Manage and train all staff to ensure they are utilizing the principles and beliefs outlined in the SCORE customer service program.
• Utilize the resources of our SCORE program to recognize team members who are excelling in customer service.
• Works with revenue management team to manage rounds and rates for the facility.
• Maintains active role in the overall operation to include various shifts and departments.
• Maintains accurate inventories in all departments and monitors invoices for accuracy.
• Works with Head Professional to book golf outings, quote greens and cart fee rentals, and book tee times.

Safety Responsibilities and Requirements:

· Actively demonstrates, encourages, and models safety rules and guidelines.

· Reports safety or hazard concerns to management.

· Reports any on the job injuries to management.

· Takes personal responsibility for safety every day.

Qualification-Requirements Experience - Education

• Minimum 3 years golf/golf shop experience.

• Must have fundamental computer skills and understanding of MS Word and Excel.
• Excellent oral and written communication skills.
• First Aid Certified is required within one year of start date.
• Passionate and knowledgeable regarding the golf industry.
• Ability to manage multiple tasks, is organized and detail oriented.
• Maintain confidentiality of information.
• Must have a positive attitude.
• Ability to interact, manage, and lead all operation team members.