What are the responsibilities and job description for the Funeral Home Receptionist position at Foundation Partners Group?
The Receptionist is focused on supporting the Administrative Assistants at a location. The Receptionist is the first point of contact for inbound telephone inquiries and office visitors/guests, including receiving and relaying messages/telephone calls from internal and external sources, greeting guests/visitors, documenting information, responding to routine inquiries on office location, hours of operation, telephone numbers, e-mail, and website addresses.
Overview & Responsibilities:
- Answers phones and fields questions with appropriate phone etiquette and compassion
- Greets and interacts with customers, handling inquiries and directing them according to specific needs
- Receives and relaying messages/telephone calls from internal and external sources
- Completes filing for documents and case files
- Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
- Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely
Requirement & Qualifications:
- High school diploma or the equivalent
- A basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phone
- Minimum of one year of work experience in an office environment of a small business – the funeral industry is preferred
- Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong communication and grammatical skills, with the ability to proof work
- High attention to detail and accuracy, with excellent follow-up skills
- Must be able to talk, listen and speak clearly on the telephone and in-person
- Ability to lift to 50lbs safely and walk, stand, and sit for long periods
Req Benefits:
- Meaningful Work: Make a real difference by helping families navigate one of life's most challenging times with compassion and care.
- Competitive Pay and Benefits:
- Medical, dental, prescription, and vision insurance
- Vacation, sick, and holiday pay
- Wellness Rewards
- 401k with company match
- Company-paid life insurance, long-term disability, and short-term disability
- Career Growth: Take advantage of ongoing training and advancement opportunities within the funeral service industry.
- Supportive Culture: Be part of a compassionate, mission-driven team that values respect, empathy, and service.
Additional Details :
Who We Are:
We are a team of compassionate professionals serving families through funeral, cremation, and cemetery care. Our mission is simple: We bring ease and comfort to families during life's most difficult moments.
We believe in creating certainty through the uncertainty of life's end, and we do it by living our values-leading with compassion, building trust, and nurturing community so no one walks this journey alone.