RECEPTIONIST

SHOWROOM RECEPTIONIST/SWITCHBOARD OPERATOR JOB DESCRIPTION

Position Information:

The Showroom Receptionist/Switchboard operator is a front-line representative for the dealership. S/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquires. S/he also answers the telephone and forwards all calls to the appropriate party and/or takes messages.

Duties and Responsibilities:

• Greet showroom customers and determine the nature of their visit.
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce to a salesperson.
• Answer all incoming telephone calls and direct them to the appropriate department or person, or take messages when the person is not available.
• Answer basic customer inquiries and refer more extensive inquires to the appropriate person.
• Communicate with callers/customers in a professional, friendly and efficient manner, striving to minimize the time they waiting.
• Perform other duties as needed.

Qualifications:

Ability to read and comprehend instructions and information. Must speak clearly on the telephone and in person  with professionalism and competence. Must be able to convey messages to employees clearly and quickly.  Must present a professional personal appearance.

Working Conditions:

Will perform entire shift at a desk setting, inside the showroom. Will answer telephones and greet customers throughout the shift.

Note:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes on personnel, work load, rush jobs, or technical developments).