Dealer Services Specialist I

The Dealer Services Specialist I is responsible for assisting potential dealers and existing dealers through the onboarding process and educates them on program features and benefits. This role will collaborate with new and existing dealers to increase business, facilitate training programs and requests, and handle dealer approval and denial calls while maintaining new dealer enrollment and dealer program usage standards. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist potential new and existing dealers by explaining program features and benefits, answering program questions, assisting with the dealer application process and entering new dealers into the system per company standards.
• Ensure that accurate information is provided during dealer calls regarding verification issues, missing items, stipulations, and/or document review issues on customer applications. 
• Answer program questions and/or train dealers on the required/requested information for customer and dealer accounts.
• Accurately enter potential new dealer and existing dealers’ information and supporting documents in all operating systems; document notes properly in all required areas per company processes and procedures.
• Conduct all program approval and denial calls, ensuring applicable program details are understood and effectively communicated.
• Respond to dealer and internal staff communication requests for the department; follow proper communication procedures to resolve dealer phone call/email requests.
• Work with existing dealers to increase program usage and business levels.
• Assist other departments with credit application processing, funding, customer service, and night/weekend coverage as needed.  
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

• Associate degree in business, finance, communication, marketing or related field OR 2 years’ marketing, customer service, or sales experience.

• To perform this job successfully, an individual should have knowledge of Microsoft Office suite and any applicable role specific development or design software.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• One evening shift per week and one Saturday every 7 weeks.