Account Servicing Assistant Manager

Responsible for assisting the Account Servicing Manager with the day-to-day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Account Servicing department. Monitor staffing issues and make changes to insure adequate phone coverage. Assists all departments with Verifications, Credit Applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Works directly with the Account Servicing

Manager/and management team/ administrative staff to determine areas of potential process improvement. Assists with the planning, development, and implementation of all new policies and procedures within the department. Reviews and addresses areas of improvement directly with the department agents and managers. Communicates frequently with other staff members, managers, and executives as necessary.  Complete assignments and projects as delegated by the Account Servicing Manager.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with Account Servicing related projects and assignments as delegated by the Account Servicing Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Completes Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor Account Servicing related reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

• Associate’s degree in business, finance, communication, marketing or related field OR 2 years’ experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.