IT System Administrator

This position reports to the Director of IT and works out of our corporate office in Austin, TX on a hybrid basis. Typical hours are Monday-Friday, 8:00am-5:00pm. FC is looking for an System Administrator I to join our corporate IT team! Our System Administrators act as the backbone for IT support and infrastructure serving the technological needs of the organization. They are responsible for maintaining the health of the IT infrastructure and troubleshooting technical issues for employees both in the corporate office and remotely via phone, email, and Microsoft Teams. This role also involves documenting and building out new network segments and spearheading IT projects as needed. FC’s corporate office and other work sites operate in a Windows environment and use Microsoft 365, so System Administrators will need strong working knowledge of Windows PCs, mobile phones, Microsoft services, printers, and other device

What You'll Do as an System Administrator I:

· Provide tier 1 and 2 level support to employees using endpoints and applications through troubleshooting and knowledge sharing.

· Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly in a mostly Microsoft/Windows environment.

· Monitor data-center health using existing management tools, and respond to hardware issues as they arise; help build, test, and maintain new servers when needed.

· Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments.

· Maintain complete IT documentation, including change management and knowledgebase articles for all systems in production.

· Assist the help desk and other teams with troubleshooting to identify root cause, and provide technical support.

· Perform routine and scheduled audits of all systems, including backups.

· Work with vendors to order products and resolve complex technical problems.

· All other duties as assigned.

What You'll Need:

· High school diploma or GED required.

· Bachelor’s degree in Business Information Systems, Computer Science or a related field is a plus, or combination of education and equivalent experience.

· Five years of IT experience is preferred.

Knowledge, Skills, and Abilities:

· Proficiency in Windows operating systems and Microsoft Office applications required.

· Proficiency in Microsoft cloud environment including user management, Exchange Online, SharePoint Online, Teams, and Intune desired.

· Proficiency with IPv4 networks, DNS, and DHCP required.

· Experience with remote support solutions.

· Experience using a service desk solution.

Other Requirements:

· Constantly move about inside the office to access file cabinets, office machinery, etc. and carry office materials and supplies up to 50 pounds.

· Ability to pass criminal and financial background checks.

· Occasional travel may be required, up to 5%.

Job Type: Full-time

Pay rate: 70,000 annually 

Experience:

· IT support: 5 years (Preferred)

Work Location: Hybrid remote in Austin, TX 78704