Studio Lead

Studio Lead

Help us create exceptional customer experiences digitally and in-person while merging analytics with real-world logistics. A  home furniture company is searching for a Studio Lead to be the face of their Brooklyn Trade Showroom, a trusted guide for our trade partners, and a problem-solver for their valued customers.

This isn’t just another “customer service” role. As Studio Lead, you’ll:

● Be the point person for our trade program and design consultations.

● Work across teams ( customer service, fulfillment, marketing etc) to deliver smooth customer experiences both digitally and in-person.

● Take ownership of studio operations while staying connected with our remote team.

What You’ll Do

● Own the Studio Experience: Welcome trade clients and visitors to our Brooklyn studio, lead design consultations, and keep the space clean, organized and inspiring.

● Guide Our Trade Program: Manage inquiries, special orders, and design consultations while maintaining brand voice and exceptional service.

● Solve Problems with Care: Use Zendesk and Shopify to handle order product and policy inquiries, fulfillment challenges, returns, and replacements with professionalism.

● Collaborate Across Teams: Partner with customer service, fulfillment, marketing and leadership to ensure timely deliveries, smooth operations, and VIP-level service.

● Be the Data Connector: Track returns, replacements, and order analytics to identify trends and suggest improvements.

Who You Are

● A seasoned customer experience professional (3 years) with proven skills in retail, logistics and order management.

● Tech-savvy and confident using Zendesk and Shopify (bonus points for experience with NetSuite and Asana).

● Mature and level-headed — calm under pressure, reliable, and ready to jump in wherever needed.

● Adaptable — equally comfortable working independently in the studio and collaborating with a remote team.

● Solution-oriented — you don’t stop at “that’s the policy”; you find ways forward.

● Trustworthy and dependable — a steady presence with integrity, grit, and self-awareness.

About Us

● Be part of a tight-knit, nimble team where your work truly makes a difference.

● Have autonomy to run the studio and shape the customer experience.

● Grow with a company that values flexibility, adaptability, and authenticity.

Details

● Location: Dumbo, Brooklyn (hybrid – studio remote)

● Employment Type: This role will begin as a 90-day contract with the intention to transition to

full-time/exempt upon successful completion of the 90-day period

● Upon completion of the 90-day period, employees will be eligible for benefits including:

• Healthcare stipend: $700 in monthly healthcare insurance expenses

• 16-days of PTO federal holidays

• $75 monthly cell phone expense stipend

● Annual salary: $65,000 - $75,000 

● Experience Required: 3 years in customer service, logistics, or retail operations.

● Tools: Zendesk Shopify (NetSuite/Asana a plus)

If you’re someone who loves creating memorable customer experiences and values independence as much as team collaboration at work, we’d love to meet you!