Warehouse Operations Agent

Core Responsibilities & Duties:

· Safely load and unload freight from trucks and trailers

· Secure freight and remove excess equipment from trailers

· Attach and remove trailer identifiers, such as magnets and decals

· Collect and distribute paperwork to and from drivers

· Dock and move trailers through the yard as needed

· Clean freight and prepare trailers for use

· Identify and report any trailer damage for repairs

· Maintain a clean and organized warehouse in accordance with supervisor instructions

· Fulfill customer and supervisor orders promptly and accurately

· Manage warehouse inventory, including scanning, marking, and labeling freight and paperwork

· Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction.

· Review and respond to emails in a timely manner with internal and external customers.

· Dispatch, book, and monitor shipments daily using WorldTrak and other systems.

· Build and maintain strong relationships with vendors, negotiating pricing, securing bookings, and resolving service issues.

· Collaborate in a team environment to deliver seamless customer service and operational support. 

·Other duties as assigned

Job Requirements & Qualifications:

· Bachelor’s degree in business or related field, or equivalent years of experience

· Exceptional verbal and written communication skills with the ability to work with all levels of the organization

· Basic to advanced computer skills

· Demonstrate the ability to work in a fast-paced environment

· Must be able to manually lift up to 50 lbs

· Must be proficient in using email, networking programs (including Slack and Teams), and spreadsheets (including Airtable and Excel)

· Must be flexible with shift hours based on operational demands

· Must be able to frequently bend, squat, push and pull to retrieve inventory

What We Offer:

· Competitive base salary

· Paid time off within the first year of employment, sick time, and holidays

· Company provided life insurance

· Health, vision, and dental insurance options

· Commuter benefit plan

· Optional supplemental life insurance

· 401(k)

· Wellness program

· A great place to work with a terrific culture