What are the responsibilities and job description for the Dispatcher - Intermodal position at Forward?
The Dispatcher - Intermodal oversees the planning, scheduling, and strategic coordination of customer freight to ensure optimal operational efficiency and service performance. This role exercises independent judgment to manage relationships, resolve service issues, allocate resources, and proactively identify improvements that drive fleet performance. They serve as a trusted partner to Independent Contractors and customers, balancing operational capabilities with service expectations. The position requires advanced decision‑making, discretion, and the ability to manage competing priorities in a fast‑moving environment.
Compensation: $62,000 annually, can be discussed based on experience
Schedule: Monday- Friday 7:30am-4:30pm
Responsibilities:
Lead planning, scheduling, and dispatching activities to maximize fleet efficiency and meet customer requirements
Serve as the primary operational decision‑maker and point of contact for assigned Independent Contractors
Monitor containers to prevent demurrage and storage fees
Providing detailed instruction to various personnel via email and phone
Accepting & scheduling loads and providing excellent customer service
Make routing decisions that satisfy customer expectations and company financial decisions
Develop strong, influential relationships with drivers to support retention and performance
Analyze shipment data and proactively adjust plans to maintain service levels
Resolve operational challenges by identifying root causes and implementing corrective actions
Manage customer expectations by communicating capacity constraints and service solutions
Monitor driver hours, performance, and compliance, making adjustments to ensure safe and legal operations
Collaborate with sales and customer service to design service solutions and support customer needs
Recommend process improvements to enhance fleet performance and operational reliability
Provide guidance, mentoring, and training support to less experienced dispatch personnel
Prepare performance insights and trends for leadership review
All other duties as assigned to meet evolving business needs.
Qualifications:
Education: Undergraduate degree from an accredited college or university preferred; equivalent experience considered
Strong analytical and operational decision‑making skills
Proven ability to exercise independent judgment and discretion in day‑to‑day operations
Advanced written and verbal communication abilities
Demonstrated success in building and managing professional driver relationships
Proficiency in dispatch systems; AS400 experience a plus
Transportation industry or load‑planning experience strongly preferred
Demonstrated discretion and confidentiality in handling sensitive information
Technical: Proficient with Microsoft O365 and common office technologies
Environment: Ability to work on‑site and travel as needed for operational or customer meetings
Salary : $62,000