What are the responsibilities and job description for the Endpoint Engineer position at Forward?
Position: Endpoint Engineer
Job Description:
Forward Air, Inc. is seeking an Endpoint Engineer who is responsible for developing, deploying, testing, and supporting all user endpoint devices including desktops, laptops, tablets, and cell phones. The Endpoint Engineer is also responsible for working tier 3 escalated issues, assisting other teams in the IT department with projects, and being the on-site face of IT for their location.
Core Responsibilities & Duties:
- Manage hardware imaging and deployment via Microsoft Intune
- Oversee the deployment of security patches for operating systems and desktop applications
- Provide tier three support across the enterprise for all software, hardware, and networking related issues
- Ensure all client requests and operational problems are updated/resolved within a timely manner
- In office support as well as remote support for locations without IT on site
- Assist other IT teams with testing, deployment, and troubleshooting of new software/hardware
- Utilize various Microsoft technologies such as Azure, Intune, Exchange
- Support Cisco conference room kits
- Take part in a monthly on-call rotation
- Maintain accurate hardware inventory
- Support all printers including laser and thermal
- Assist with maintaining internal knowledgebase and training of Service Desk
- Other duties as assigned
Qualifications:
- Bachelor's Degree or 6 years of equivalent work experience
- Minimum six year(s) of experience managing and supporting Windows desktop OS and managed endpoint administration at scale across an enterprise sized environment
- Experience managing desktop environments using Microsoft technologies for user and computer management, software updates, application installations and environment monitoring
- Passionate about delivering exceptional client experience and tier three support
- Able to work independently in a fast-paced environment with ability to change priorities on the fly
- Adheres to department and IT protocols, procedures, and service level agreements
- Experience working with RMM tools
- Experience working in ticketing systems, preferably ServiceNow
- Strong diagnostic and root cause analysis skills
- Microsoft Intune expertise: Deep understanding of mobile device management (MDM), mobile application management (MAM), and endpoint security.
- Azure Active Directory (Entra ID): Experience with identity and access management, conditional access policies, and integration with Intune.
- Microsoft 365 Suite: Familiarity with Exchange Online, SharePoint Online, Teams, and OneDrive.
- Windows Autopilot: Knowledge of automated device provisioning and endpoint configuration.
- PowerShell scripting: Ability to automate tasks and manage configurations.
- Security & Compliance: Implementing data protection, threat detection, and regulatory compliance
Skills:
- Microsoft Intune
- Microsoft 365 Admin
- Experience with troubleshooting thermal printers
- Good time management skills and ability to meet deadlines
- Good analytical, logical thinking and problem-solving skills
- Strong understanding of the organization’s goals and objectives
- Exceptional written and oral communication skills
- Ability to present ideas in user-friendly language to non-technical staff and end users
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Exceptional customer service orientation
- Experience working in a team-oriented, collaborative environment
Forward Air is an Equal Opportunity Employer.
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