Operations Manager

Core Responsibilities & Duties: 

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations 
• Guarantee FA audit compliance within all areas of the operation 
• Review terminal operating reports and adjust labor schedules for increased efficiencies 
• Create onboarding strategies for hiring training and overall employee retention 
• Focus on employee development: organic growth through cross-training and D.R.I.V.E. reviews 
• Ensure accurate daily asset reporting: Trailers, Forklifts, TAP Scanners, Load Bars and Containers 
• Manage and react to day-to-day operational requirements in a professional and timely manner 
• Drive KPI’s set forth by Terminal Manager 
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers 
• Assign job tasks to workers according to unloading and loading schedules 
• Ensure appropriate load plans and proper load balance to ensure safe vehicle operation 
• Coordinate work assignments, monitor performance, and provide training on relevant job duties 
• Provide a clean, safe working environment for all personnel and visiting customers 
• Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation 
• Must be able to frequently lift and/or move up to fifty (50) pounds 
• Must be able to occasionally lift and/or move up to ninety (90) pounds 
• Other duties as assigned 
   

Qualifications:
 

• Strong team player that thrives in a fast-paced environment 
• Ability to drive performance of direct reports and lead a team in a lean manufacturing environment 
• Understand P&L statements and analyze areas for production improvement 
• You must be willing to work various shifts and days per week 
• Prior air freight experience is required 
• International/Import experience is a plus 
• Must have five (5) or more years of supervisory experience in a high-volume, fast-paced transportation environment  
• Must possess demonstrated leadership ability 
• Knowledge of proper freight handling techniques  
• Knowledge of Hazardous Materials handling 
• Ability to communicate effectively with all levels of operations  
• Must be flexible to work weekends and nights 
• Forklift and general freight handling experience 

Skills: 

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic 
• Must have the ability to work in a fast-paced environment 
• General computer skills - Microsoft Office, Outlook, AS400  
• Excellent communication and problem-solving skills