What are the responsibilities and job description for the Operations Agent position at Forward Air Corporation?
Job Description
Position: Operations Agent, Logistics
Job Description
The Operations Agent in the logistics department will coordinate the day-to-day operations of all clerical aspects such as receiving, order fulfillment and shipping of the distribution for Omni’s 3PL clients. Must be proactive in providing quality customer service and can handle pressure and responsibility in a fast-paced environment. Daily tasks include receiving inventory in our WMS system, picking orders to provide to our warehouse staff to pull orders to ship out. Coordinating cycle counts to ensure inventory accuracy. Working together with our routing agents and partners to ship out orders in a timely and affective manner. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.
Core Responsibilities & Duties
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication
Position: Operations Agent, Logistics
Job Description
The Operations Agent in the logistics department will coordinate the day-to-day operations of all clerical aspects such as receiving, order fulfillment and shipping of the distribution for Omni’s 3PL clients. Must be proactive in providing quality customer service and can handle pressure and responsibility in a fast-paced environment. Daily tasks include receiving inventory in our WMS system, picking orders to provide to our warehouse staff to pull orders to ship out. Coordinating cycle counts to ensure inventory accuracy. Working together with our routing agents and partners to ship out orders in a timely and affective manner. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.
Core Responsibilities & Duties
- Coordinate receiving and shipping operations with warehouse staff
- Daily contact with clients in all forms of communication
- Daily monitoring of shipment status
- Reviewal and act on solutions regarding inventory discrepancies (OSD&S)
- Conducting cycle counts to ensure inventory efficiency
- Compile warehouse reports and provide support to clients and other staff members.
- Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
- Other duties as assigned
- Minimum of 3 years’ experience in distribution warehouse setting
- 1 year experience using FedEx, UPS and DFL software for purpose of shipping
- Knowledgeable in Inventory Management systems (WMS, SAP, ERP)
- Excellent customer service skills
- Exceptional verbal and written communication skills with the ability to work with all levels of the organization
- Ability to set priorities, meet critical deadlines, analyze and solve problems
- Basic to advanced computer skills
- Demonstrate the ability to work in a fast-paced environment
- Competitive base salary
- Paid time off within the first year of employment, sick time and holidays
- Company provided life insurance
- Health, vision, and dental insurance options
- Commuter benefit plan
- Optional supplemental life insurance
- 401(k)
- A great place to work with a terrific culture
Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.
Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.
Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication