Operations Agent

Position: Operations Agent, Logistics 

Job Description: 

The Operations Agent in the logistics department will coordinate the day-to-day operations of all clerical aspects such as receiving, order fulfillment and shipping of the distribution for Omni’s 3PL clients. Must be proactive in providing quality customer service and can handle pressure and responsibility in a fast-paced environment. Daily tasks include receiving inventory in our WMS system, picking orders to provide to our warehouse staff to pull orders to ship out.  Coordinating cycle counts to ensure inventory accuracy. Working together with our routing agents and partners to ship out orders in a timely and affective manner. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs. 

Core Responsibilities & Duties: 

• Coordinate receiving and shipping operations with warehouse staff 

• Daily contact with clients in all forms of communication 

• Daily monitoring of shipment status 

• Reviewal and act on solutions regarding inventory discrepancies (OSD&S) 

• Conducting cycle counts to ensure inventory efficiency  

• Compile warehouse reports and provide support to clients and other staff members. 

• Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations 

• Other duties as assigned 

Job Requirements & Qualifications: 

• Minimum of 3 years’ experience in distribution warehouse setting 

• 1 year experience using FedEx, UPS and DFL software for purpose of shipping 

• Knowledgeable in Inventory Management systems (WMS, SAP, ERP) 

• Excellent customer service skills 

• Exceptional verbal and written communication skills with the ability to work with all levels of the organization 

• Ability to set priorities, meet critical deadlines, analyze and solve problems 

• Basic to advanced computer skills 

• Demonstrate the ability to work in a fast-paced environment 

What We Offer: 

• Competitive base salary 

• Paid time off within the first year of employment, sick time and holidays 

• Company provided life insurance 

• Health, vision, and dental insurance options 

• Commuter benefit plan 

• Optional supplemental life insurance 

• 401(k) 

• A great place to work with a terrific culture