What are the responsibilities and job description for the Operations Agent position at Forward?
Position: Operations Agent, Logistics
Job Description:
The Operations Agent in the logistics department will coordinate the day-to-day operations of all clerical aspects such as receiving, order fulfillment and shipping of the distribution for Omni’s 3PL clients. Must be proactive in providing quality customer service and can handle pressure and responsibility in a fast-paced environment. Daily tasks include receiving inventory in our WMS system, picking orders to provide to our warehouse staff to pull orders to ship out. Coordinating cycle counts to ensure inventory accuracy. Working together with our routing agents and partners to ship out orders in a timely and affective manner. We work in a team atmosphere, so all operators are cross trained in customer accounts. The sales team, warehouse staff, and operators work together to meet our customer’s ever-changing and evolving needs.
Core Responsibilities & Duties:
Coordinate receiving and shipping operations with warehouse staff
Daily contact with clients in all forms of communication
Daily monitoring of shipment status
Reviewal and act on solutions regarding inventory discrepancies (OSD&S)
Conducting cycle counts to ensure inventory efficiency
Compile warehouse reports and provide support to clients and other staff members.
Ensure compliance with Transportation Security Administration (TSA) and local & federal regulations
Other duties as assigned
Job Requirements & Qualifications:
Minimum of 3 years’ experience in distribution warehouse setting
1 year experience using FedEx, UPS and DFL software for purpose of shipping
Knowledgeable in Inventory Management systems (WMS, SAP, ERP)
Excellent customer service skills
Exceptional verbal and written communication skills with the ability to work with all levels of the organization
Ability to set priorities, meet critical deadlines, analyze and solve problems
Basic to advanced computer skills
Demonstrate the ability to work in a fast-paced environment
What We Offer:
Competitive base salary
Paid time off within the first year of employment, sick time and holidays
Company provided life insurance
Health, vision, and dental insurance options
Commuter benefit plan
Optional supplemental life insurance
401(k)
A great place to work with a terrific culture