Receptionist/Administrative

Title:                          Receptionist

Unit:                           Admissions

Reports:                     Admissions Team

Salary:                        $26.37 per hour [Approximately $48,000 annually]

Status:                         Full-Time; Regular; Non-Exempt

Location:                     Long Island City, NY

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities. The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year.. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan and Queens.

Position Summary:

Responsible for greeting our participant’s and visitors.  Logging in current participants in and out of system.  Assuring all new participants completed a Tier 1 form and Informing Admissions Supervisor that we have new Intakes waiting to be processed. Oversee that reception area. 

Core Competencies:

Mission and Fit: Embodies Fortune’s mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune’s core value that none of us should be measured against the worst things we have done.

Essential Duties and Responsibilities:

• Greet agency clients, volunteers and visitors in a friendly and respectful manner, determine their purpose for coming to the agency and refer them to appropriate staff;

• Maintain daily logs of clients, volunteers/interns and visitors;

• Operate agency switchboard, responding to incoming telephone calls, providing information in response to caller inquiries, routing calls to appropriate staff and taking clear, detailed written telephone messages where appropriate;

• Distribute Tier 1 Assessment forms to incoming clients and escort them to Admissions;

• Operate fax machine, copier and agency postage machine;

• Ensure agency mail delivery/pick-ups to and from agency’s two locations;

• Date stamp and route incoming mail to appropriate staff;

• Maintain and update staff telephone directory and mailboxes;

• Maintain and update reception area bulletin boards; and

• Monitor the weapon detection system to ensure safety and compliance, promptly identifying any incidents involving detected weapons. Notify the supervisor immediately of any incidents and communicate with the individual possessing the weapon to address the situation appropriately.

• Perform other duties as needed.

Qualifications:

• High school diploma, GED/HSE and/or appropriate education, training or experience preferred;
• Basic skills using a computer in a professional environment, including using Microsoft Office;
• Excellent verbal communication skills, Bi-lingual English/Spanish a plus;
• Excellent interpersonal skills and telephone manner; and
• Ability to stay calm in a fast paced environment and always maintain a courteous manner.

We seek talented, dedicated individuals from all walks of life who possess a strong commitment to this mission.  Relevant personal experience is a plus.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience and/or ability required.  Reasonable accommodations may be made to enable intervals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer.  All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.

Salary : $26