What are the responsibilities and job description for the Shift Leader position at Fortune House?
Job Title: Shift Leader
Pay Scale: $12.00 - $16.00
Job Type: Full-Time/Part-Time
Position Overview
As a Shift Leader at our fast casual Asian restaurant, you will blend genuine hospitality with a sales-driven mindset while ensuring operational excellence. You’ll lead both front-of-house and back-of-house teams, hold staff accountable to established systems, and drive guest satisfaction and revenue on every shift.
Key Responsibilities
- Deliver exceptional hospitality by coaching the team to follow the G.U.E.S.T. framework for every guest interaction
- Drive sales through thoughtful upselling, suggestive pairings, and reinforcing menu highlights
- Enforce standard operating procedures for food safety, station setup, and service flow
- Supervise FOH and BOH staff: assign roles, monitor performance, and provide real-time feedback
- Conduct shift briefings and ensure team members understand daily goals, specials, and promotions
- Monitor check times, ticket accuracy, and order completion to meet service benchmarks
- Complete opening and closing duties, including cash reconciliation and shift reports
- Identify coaching opportunities and collaborate with management on training plans
- Assist with inventory counts, stock levels, and ordering when required
Qualifications
- 2 years of experience in a fast-paced restaurant environment, including supervisory responsibilities
- Proven track record of delivering hospitality excellence and meeting sales targets
- Strong knowledge of restaurant systems and SOPs, with a focus on accountability and consistency
- Excellent communication, leadership, and conflict-resolution skills
- Ability to multitask under pressure and adapt to changing priorities
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
- Food Safety Certification (or willingness to obtain)
What We Offer
- Competitive hourly wage, benefits, plus sales-incentive bonuses
- Employee meal discounts and complimentary shift meals
- Ongoing hospitality and sales training—including G.U.E.S.T. workshops
- Career advancement pathways into supervisory or management roles
- A supportive culture that celebrates teamwork and guest-first service
Ready to blend exceptional hospitality with sales savvy?
Apply now and help us deliver unforgettable experiences—one guest at a time.
Salary : $12 - $16
