What are the responsibilities and job description for the Front of House Team Member position at Fortune House?
Job Title: Front of House Team Member
Pay Scale: $9.00 - $10.00 Per Hour
Job Type: Full-Time/Part-Time
Position Overview
Join our fast-casual Asian restaurant as a Front of House Team Member where genuine hospitality meets a sales-driven mindset. You’ll be the welcoming face of our brand—guiding guests through our menu, upselling thoughtfully, and creating memorable experiences that keep diners coming back.
Key Responsibilities
- Warmly greet every guest within 30 seconds of arrival, using the G.U.E.S.T. framework for consistent, authentic service
- Guide guests through the menu, highlight Fire Bowl favorites, and share personal favorites
- Proactively suggest add-ons and pairings—appetizers, beverages, and desserts—to elevate check averages
- Accurately enter orders in the POS system and monitor ticket times to ensure timely service
- Check in on guests post-service to confirm satisfaction and invite feedback
- Maintain a clean, organized dining area: tables, floors, stocking, bathrooms, and the storefront
- Process transactions with attention to accuracy
- Collaborate with kitchen and management to anticipate busy periods and smooth workflow
Qualifications
- 1 year of customer-facing experience in fast casual, quick service, or retail sales
- Strong communication skills and a natural flair for building rapport
- Sales-oriented attitude: comfortable recommending menu items and upselling add-ons
- Basic POS or tablet order-entry proficiency
- Ability to multitask under pressure while maintaining a warm, composed demeanor
- Flexible availability, including evenings, weekends, and holidays
- Food Handler’s Certification or willingness to obtain one
What We Offer
- Competitive hourly wage, benefits, plus sales-incentive bonuses
- Employee meal discounts and complimentary shift meals
- Ongoing hospitality and sales training—including G.U.E.S.T. workshops
- Career advancement pathways into supervisory or management roles
- A supportive culture that celebrates teamwork and guest-first service
Ready to blend exceptional hospitality with sales savvy?
Apply now and help us deliver unforgettable experiences—one guest at a time.
Salary : $9 - $10
