Customer Solutions Manager

Company Description

Fortune Brands Innovations, Inc. is an industry-leading innovation company focused on creating smarter, safer and more beautiful homes and improving lives. Our driving purpose is that we elevate every life by transforming spaces into havens. We believe our work and our brands can have incredibly positive impacts for not just our business and shareholders, but for people and the planet, too.

When you join Fortune Brands, you become part of a high-performing team who are empowered to think big, learn fast and make bold decisions. We support an inclusive and diverse culture where everyone is encouraged and empowered to be their authentic selves, and where our differences and unique perspectives are a key strength.

Explore life at Fortune Brands here.

Job Description

The Customer Solutions Consultant – Vertical Markets will play a strategic role in advising enterprise clients on safety and security solutions through Commercial Distribution partners. This role focuses on identifying and engaging key stakeholders within Global 2000 End User companies to co-develop tailored safety and security strategies. The Solutions Consultant will be responsible for consulting on and implementing Master Lock’s integrated safety and security solutions at an enterprise level, ensuring alignment and execution by translating enterprise needs into actionable plans for field teams. This position may be fulfilled from a home-office and requires strong collaboration and relationship-building skills with both internal and external stakeholders.

The ideal candidate will have 7 years experience in enterprise-level B2B sales presenting Software as a Service (SaaS), a background of engaging with industrial, manufacturing, oil & gas verticals, and experience engaging with C-suite decision-makers across large organizations. You will be skilled in consultative selling, navigating long sales cycles, and driving growth through both direct customer relationships and channel partners.

Location & Travel: This position is eligible for a remote schedule with the ideal location within driving distance of a major airport. We anticipate 30% travel to facilitate customer visits.

Salary: $107,000 - $150,000/year bonus. We will provide a car allowance, company laptop, and company cell phone.

What you will be doing:

• Establish strategic partnerships with C-suite stakeholders to align Master Lock’s solutions with enterprise-level safety and security objectives
• Expand solution adoption and maximize customer value through ongoing engagement and optimization
• Identify and engage Global 2000 organizations to co-develop scalable safety and security strategies
• Conduct discovery with prospective clients to uncover operational challenges and recommend tailored solutions
• Guide clients through the evaluation and adoption of SaaS-based safety solutions such as cLOTO
• Serve as a trusted advisor and subject matter expert on Master Lock’s integrated safety and security solutions
• Consult with clients to architect comprehensive solutions leveraging Master Lock’s full portfolio
• Collaborate with clients to design solution roadmaps and align on value-based outcomes
• Support internal teams by providing strategic insights and solution frameworks for enterprise opportunities
• Demonstrate expertise in consultative engagement methodologies and solution lifecycle management
• Facilitate strategic discussions with senior leadership to align solutions with business goals
• Maintain detailed records of client engagements, solution designs, and implementation milestones in CRM
• Collaborate cross-functionally to ensure client needs are translated into effective solutions and support

Qualifications

The Basics

• 7 years experience in sales with major account management, presenting Software as a Service (SaaS) proposals
• Demonstrated success advising and influencing C-suite stakeholders within targeted verticals
• Knowledge of company products, master key systems, OSHA regulations and sales force priorities and motivations
• Strong communication and interpersonal skills (oral presentation and written)
• Track record of successful performance in commercial sales
• Proven ability to manage long sales cycles

Nice to Have:

• Bachelor's Degree in Business, Marketing, Engineering, or similar
• Experience with and willingness to use CRM software (i.e. Oracle Sales Cloud)

Additional Information

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $107,000 USD - $150,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.

At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous Employee Resource Groups to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands is a brand, innovation and channel leader focused on exciting, supercharged categories in the home products, security and commercial building markets. Our portfolio of brands includes Moen, House of Rohl, Aqualisa, SpringWell, Therma-Tru, Larson, Fiberon, Master Lock, SentrySafe and Yale residential.

Fortune Brands is headquartered in Deerfield, Illinois and trades on the NYSE as FBIN

Equal Employment Opportunity:

FBIN is an equal employment opportunity employer and does not discriminate against any applicant based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations:

FBIN is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information. Resumes submitted to this email address will not be responded to.

To protect yourself from fraudulent job postings or recruitment scams, please note that FBIN job postings are exclusively hosted on our careers page at www.fbin.com/careers.