What are the responsibilities and job description for the Strategic Account Manager position at Forte Opening Solutions?
At Forte Opening Solutions, we’re committed to delivering dependable service, high-quality products, and thoughtful innovation. Our people are the foundation of that commitment. We hire individuals who take ownership, operate with transparency, and always keep the customer at the center of what they do.
The Strategic Account Manager is responsible for managing and growing key customer relationships across Forte Components. This role blends relationship management, business development, pricing analysis, market insight, and cross-functional execution. The Strategic Account Manager leads commercial activity for assigned accounts, develops new customer opportunities, and uses customer and market insights to drive profitable growth.
Key Responsibilities
- Strategic Account Management & Sales Growth
- Manage and grow a portfolio of strategic accounts, including assigned customers and newly developed accounts
- Develop and execute account plans that support revenue growth, margin improvement, customer engagement, and share expansion
- Build strong relationships with customer decision-makers, buyers, influencers, and operational contacts
- Lead customer business reviews, product discussions, commercial updates, and strategic planning conversations
Business Development
- Identify, qualify, and pursue new customer opportunities aligned with Forte Components’ growth strategy
- Develop and onboard new accounts in partnership with internal teams
- Evaluate customer fit, product alignment, growth potential, and profitability
- Maintain an active pipeline of opportunities, risks, and follow-up actions
Pricing Strategy & Commercial Analysis
- Develop pricing recommendations using customer, sales, margin, and market data
- Build and improve pricing tools, models, and processes to support consistent commercial decision-making
- Translate commercial insights into actions that support growth, margin improvement, and customer strategy
- Negotiate pricing in line with company strategy, customer expectations, and margin objectives
Forecasting & Execution
- Provide monthly forecast updates and contribute to demand planning
- Use Excel, Power BI, CRM, ERP, and pricing tools to analyze sales performance, margin, pipeline, and growth opportunities
- Partner cross-functionally with Finance, Product, Operations, Customer Service, and Supply Chain to support customer opportunities and resolve commercial issues
- Maintain accurate records in CRM tools, including CE/Microsoft Dynamics
Customer Engagement & Market Insight
- Understand customer business needs, purchasing behavior, operations, and decision-making processes
- Conduct regular local customer visits to strengthen relationships and support commercial goals
- Monitor competitor activity, market trends, customer feedback, and industry dynamics
- Act as the voice of the customer across internal teams while balancing customer needs with business priorities
Qualifications:
Qualifications
- Bachelor’s degree in business, Marketing, Supply Chain, or related field preferred
- Minimum 5 years of B2B sales, strategic account management, business development, or commercial experience
- Experience in manufacturing, building materials, industrial products, distribution, or related industries preferred
- Proven ability to grow customer accounts, develop new business, and manage complex B2B relationships
- Strong analytical skills with proficiency in Microsoft Excel, pricing models, sales reports, customer data, and margin analysis
- Experience with CRM, forecasting, ERP, and reporting tools; Microsoft Dynamics CE and Power BI preferred
- Strong written and verbal communication, presentation, negotiation, and relationship-building skills
- Ability to manage multiple priorities, make sound decisions, and move work forward independently
Key Competencies
- Strategic and analytical mindset with strong business acumen
- Proactive, customer-focused salesperson with a bias for action
- Strong relationship builder and confident communicator
- Financially aware with pricing and margin discipline
- Organized, accountable, and results-driven
- Collaborative team player who can influence cross-functionally