What are the responsibilities and job description for the Service Supervisor position at FORTÉ?
At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50 years of experience and a bold new identity.
What You’ll Do:
- Coordinate in-shop service, engineering and fabrication of special purpose devices when required.
- Ensure that the service department provides customer support and services, scheduled maintenance, troubleshooting and repair service on audio, video, audiovisual and presentation equipment and systems at the customer location.
- Supervise the day-to-day activities of the bench and field service technicians
Requirements to Assure Success:
- Previous experience in the service of audio, video, audiovisual and presentation equipment
- Previous supervisory experience
- Ability to work independently, be self-directed, and make sound decisions based on customer satisfaction
- CTS Certification preferred
Why Should You Apply?
At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.
FORTÉ offers the following benefits to our employee owners:
- Medical Insurance: Options for HDHP and Copay plans.
- Dental and Vision Plans
- Employer Paid
- Short-Term Disability
- Voluntary Life Insurance and Long-Term Disability
- Employee Stock Ownership Plan (ESOP): 401(k) Match, Profit Sharing & Dividends
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Employer Paid Employee Assistance Program: Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
- Tuition Reimbursement
FORTÉ is an equal opportunity employer. Disabled/Veterans.
To receive consideration, an interested person must apply through the FORTÉ career site at
https://jobs.dayforcehcm.com/en-US/avisystems/CANDIDATEPORTAL