Credit Supervisor

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible. FORTÉ (formerly AVI Systems) is a 100% employee-owned company with 50 years of experience and a bold new identity.

The Credit Supervisor is responsible for assisting the Credit Manager in overseeing credit administration and risk management, contract and sales order management, project creation and cash receipts processing. This role also leads efforts in credit team leadership, process optimization, revenue assurance controls, data integrity, and system improvements to ensure that all potential revenue is accurately captured, billed, and collected. The Supervisor works cross-functionally to support financial health, minimize bad debt, and enhance revenue operations.

Principal Duties and Responsibilities
Credit Administration and Risk Management

• Assist in monitoring customer credit limits, assessing creditworthiness, and identifying potential risks.
• Implement and enforce credit policies and procedures, including proactive risk mitigation for high-risk accounts.
• Communicate credit issues promptly to ensure smooth order processing and minimize financial exposure.
• Develop strategies to prevent bad debts and maintain strong oversight of credit terms.

Cash Receipts Processing

• Oversee daily cash receipts, including lockbox transactions, credit card payments, and local deposits.
• Ensure timely reconciliation of cash receipts, resolve discrepancies effectively.

Contract and Sales Order Management

• Oversee the accurate setup and approval of new sales orders in the accounting system, ensuring compliance with company policies.
• Assist in standardizing and optimizing the order processing team by developing policies and procedures and looking for ways to automate the process if possible.
• Work closely with sales, operations, and legal teams to ensure smooth processing of orders and alignment of contract execution with revenue goals.
• Track and manage the status of sales orders, addressing any discrepancies or issues promptly.
• Monitor project delivery and invoicing alignment with contract terms and milestones to facilitate accurate financial tracking.

Project Setup

• Collaborate with project managers, finance, and relevant departments to support project tracking, billing, and financial reporting.
• Monitor project lifecycle events, including change orders, invoicing milestones, and completion for accurate financial tracking and reporting.

Customer Dispute Resolution

• Proactively address and resolve customer disputes related to contracts.
• Work cross-functionally with sales, operations, and finance teams to maintain positive customer relations.
• All additional assignments and responsibilities are handled in a satisfactory and timely manner.

Supervisory Responsibilities

• Interview, hire, and train employees
• Plan, assign, and direct work
• Complete thorough annual performance reviews for every direct report in a timely manner
• Reward and discipline employees as necessary
• Address complaints and resolve problems that arise with/for your team
• Maintain a positive team culture and cohesive vision of success

Qualifications to Assure Success

• Bachelor’s Degree and 5 years equivalent experience or combination of experience working as an accounting supervisor in a volume driven environment.
• Employee must be able to work independently, make administrative and personnel decisions, and have an extensive working knowledge of processes for customer credit, revenue recognition, and project accounting.
• This individual must possess strong organizational skills as well as written and verbal communication ability.
• Must have a high level of experience and knowledge working with ERP systems, Microsoft Outlook, and Excel.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Why Should You Apply?
At FORTÉ, your work matters, and it’s easy to see the impact you make. That’s because we’re 100% employee-owned, and everyone here has a stake in how we show up – for each other, our customers, and the future we’re building. You’ll join a team that values your strengths, supports your growth, and shares your commitment to doing work that moves people and organizations forward. With bold momentum and a clear mission, FORTÉ is a place where you can bring your best – and build what’s next.

The benefits of ownership
At FORTÉ, you're not just covered – you’re supported. Our employee-owners have access to a comprehensive benefits package designed to protect your health, grow your wealth, and help you do your best work.

Here’s a look at what we offer:

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer-paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer-paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.