Application Support Specialist

FORT VALLEY STATE UNIVERSITY (FVSU), a state and land-grant institution of the University System of Georgia, invites applications for the position of Application Support Specialist.

Fort Valley State University, the only 1890 land-grant university in Georgia, is a comprehensive institution that provides an education to over 2,800 students including graduate students. The university is located in the town of Fort Valley in Peach County, the original site of the state's peach industry. Its 1,365-acre (5.52 km2) campus is Georgia's second-largest public university in area.

Fort Valley State University is an affirmative action, equal opportunity institution and does not discriminate against applicants, students, or employees on the basis of race, gender, ethnicity, national origin, sexual orientation, religion, age, disability, or marital or veteran status.

JOB SUMMARY

This position assists the university in data management of ERP systems. This position also provides escalated technical support for ERP issues. Acts as a liaison between FVSU Office of Information Technology (OIT) and University System of Georgia Information Technology Services (ITS).

MAJOR DUTIES

• Support users by providing consultation of the products and how best to incorporate/adjust business processes to align with system capabilities. Assist in configuring the systems to function as desired. Troubleshoot system issues/errors. Act as a liaison between users and the vendors to resolve issues. Recommend changes as needs are identified.
• Assist in researching/recommending/implementing development methodology standards and best practices to allow for prompt response to business requirements.
• Assist with University System of Georgia, Information Technology Services (ITS), projects.
• Directly support faculty/staff/students with services provided in the OIT service catalog.
• Assist the development team in the development and maintenance of standards around the SDLC to include requirements, testing and documentation.
• Assist in analyzing and testing applications to support, educational and research activities of the FVSU
• Assist in understanding, articulating, analyzing and implementing the practices, processes and policies by which offices we support conduct their business.
• Answer customer/colleague questions regarding programs, applications and databases. Work with development team to provide assessment and effort estimates / costs for requests to include the time from project initiation to production deployment and project closeout.
• Support users by troubleshooting system issues/errors identified by the Help Desk and proposing solutions to issues found. Answer customer/colleague questions regarding programs and applications.
• Work closely with internal and external technical support groups to ensure application issues or bugs are addressed in a timely fashion and in accordance with customer expectations.
• Provide support of the Oracle database and related tools for multiple clients
• Review updates and patches for the Banner ERP and related 3rd party products
• Conduct database tuning, security, backups, and optimization of the database for the Banner ERP
• Provide troubleshooting assistance with issues related to user logins and single sign-on for Banner9
• Provide senior technical leadership to assist clients with complex technical planning and task management for clients implementing all the Ellucian Banner products
• Assist in Peoplesoft Financials and HCM security audits and permissions.
• Performs related or all other duties as assigned.

KNOWLEDGE REQUIRED BY THE POSITION

• Ability to work collaboratively with departmental and university personnel and administration
• Demonstrated ability to participate in public relations activities, to include television and radio interviews, and press conferences, as appropriate
• Demonstrated ability to handle high levels of stress and anxiety
• Demonstrated knowledge of NCAA and SIAC rules and regulations governing recruitment, eligibility and related functions
• Excellent communication and interpersonal skills
• Ability to work collaboratively with departmental and university personnel and administration

PHYSICAL DEMANDS/ WORK ENVIRONMENT

• Position operates in a 24/7 IT environment and may require occasional evening, weekend, or after-hours support, both scheduled and unscheduled.
• This role requires regular on-site, in-person work.

MINIMUM QUALIFICATIONS

• Bachelor's degree in computer science, engineering or related fields required or a combination of education, specialized training, and experience equivalency will be considered as a substitute for one of the listed disciplines.
• Demonstrated ability to work cooperatively and effectively with others to set goals, resolve problems, make decisions that enhance organizational team effectiveness, and participate in teams by positively influencing others to achieve desired results that are in the best interest of the organization.

PREFERRED QUALIFICATIONS

• Master's degree in computer science, IT, or related field, with 2 years of database administration and application support experience (preferably in higher education).
• Strong expertise in Ellucian Banner (Banner 9), Oracle databases, and PeopleSoft, including system architecture, security, and integrations.
• Experience supporting and integrating third-party applications (e.g., Touchnet, NelNet, Kronos) and tools such as Git, Jenkins, and Ellucian Ethos.
• Proficiency in SQL, Oracle SQL, and Python, with strong troubleshooting, data governance, and data security knowledge.
• Proven ability to manage multiple projects, communicate technical concepts clearly, and collaborate effectively across teams.

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.