What are the responsibilities and job description for the Windows Engineer position at Fort Technologies Inc.?
Roles & Responsibilities:
- Windows Hardware Management
- Manage annual hardware transitions with PC vendor
- Roadmap review, standards, and specifications approval
- Image updates and driver testing for new models
- Documentation of hardware models to SharePoint
- Bi-annual Driver updates for all supported hardware models
- 3rd level escalation points for client hardware issues
- Maintain hardware standards documentation
- Support hardware evaluation and selection by testing compatibility and performance of new device models.
- Windows Image Management
- Quarterly Updates to Image Patch levels
- 3rd level escalation point for Windows issues
- Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
- Planning, testing, and deployment of Windows OS Upgrades
- 3rd level support for SCCM imaging issues
- 3rd level Intune/Azure Autopilot support
Requirements:
- Strong experience in Windows and hardware support.
- Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
- Scripting experience, any language (VBScript and PowerShell preferred).
- Windows deployment and/or upgrade experience.
- Windows Image build and configuration