What are the responsibilities and job description for the AV & Desktop Support Engineer position at Fort Technologies Inc.?
A/V equipment
- Video distribution: Extron (PCS and XTP software)
- Audio system processing: Biamp (Tesira and Dante software)
- Video production: Blackmagic
- Control System: Extron and Crestron
- Collaboration appliances: HP/Poly, Neat, DTEN, Logitech, Lightware
- Collaboration hosting platform: 95% Zoom / 5% Teams
General tasks
- Installation and configuration of hardware, software, systems, printers, and scanners.
- Supervision and maintenance of IT systems.
- Timely response to service problems and requests.
- Repair and replacement of equipment as needed.
- Providing support and guidance to end users, especially for "how-to" questions.
- Transferring or escalating incidents, requests, and queries to other support groups when outside their responsibility.
- Updating and maintaining technical knowledge bases (including problems, known errors, technical guides, procedures, etc.).
- Identifying, documenting, and training the Service Desk team on issues that can be resolved by them.
- Managing IT change controls and requests as part of their core service functions.
- Collaborating with the Service Coordinator and, if necessary, the SDM to ensure proper service delivery for tasks not initially defined.
- Smart Hands for the site.
- VIP Support.
Desktop Support
- HP hardware with some Dell hardware -
- Windows 10 & 11 In the lab Windows 7, XP or versions
- Intune is a cloud-based service that helps organizations manage and secure devices
- Autopilot - enables organizations to automate the entire device activation and user assignment process with a one-time setup.
- SCCM Moving off of SCCM - a comprehensive, client-based management suite designed for IT administrators to deploy, manage, and secure large numbers of Windows-based devices.
- Azure a virtualized computing experience hosted in Microsoft s public cloud rather than on physical, local hardware
- JAMF for MAC - a leading (MDM) software platform designed exclusively to manage, secure, and configure Apple devices including macOS, iOS, iPadOS, and tvOS within organizations.
- Linux - a free, open-source, Unix-like operating system (OS) based on the Linux kernel
- Service Now Ticketing software a digital record used by organizations to track, manage, and resolve customer issues, technical problems, or service requests
- SLAK Chat
- MS Office: Installation and configuration
- MS Windows: Installation and configuration
- Antivirus: Installation and configuration
- Device Encryption: Implementation and support
- Microcomputer Applications: Installation and configuration
- SAP GUI: Installation and support
- Inventory Control: Inventory and warehouse management
- ITSM Tool: Ticket management in ITSM tool
- Microcomputing: Microcomputer support
- Computer Networks: Basic support for devices in corporate networks
ITIL: Knowledge of ITIL methodologies
Salary : $28