Mortgage Loan Manager

Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.

The Mortgage Loan Manager is responsible for generating residential mortgage business through proactive member engagement, cultivation of industry relationships, and comprehensive financial consultation. This position provides direct leadership and oversight of the Mortgage Department to ensure operational excellence, regulatory compliance, and portfolio quality. A key responsibility of this role is building and leading a high-performing team by fostering employee development through effective coaching, mentoring, and leadership. The ideal candidate is a results-driven mortgage professional with a proven ability to grow residential mortgage production, build strong industry relationships, and lead a high-performing team while ensuring operational excellence and regulatory compliance.

Job Type: Full-Time

Location: Fort Wayne, IN - Corporate Office

Schedule: Banking Hours Monday-Friday

Responsibilities:

• Originate conventional, FHA, VA, and other mortgage loan products.
• Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
• Promote a supportive and motivating work environment that encourages growth and excellence.
• Build and maintain relationships with members, realtors, builders, and referral partners.
• Act as an escalation point for complex mortgage loan scenarios or client issues.
• Train new team members on systems, products, and regulatory compliance.
• Submit loans for approval to the appropriate investor, meeting their underwriting guidelines and regulations.
• Prepare daily rates and provide to authorized personnel. Maintain accurate pricing throughout the day based on market changes as indicated by investors.
• Ensure compliance with credit union policies, procedures, and applicable regulations.
• Collaborate with marketing to implement campaigns and initiatives.
• Oversee funding of all construction loans for individual mortgages.
• Maintain up-to-date knowledge of industry trends, regulatory changes, and investor requirements impacting mortgage lending.

Required Skills:

• Proven and demonstrated knowledge with mortgage lending practices, underwriting standards, and regulatory requirements.
• Experience with direct management and leadership development within a team environment.
• Being member focused which requires customer service, financial, and sales experience.
• Strong networking skills to build and maintain referral and industry relationships.
• Ability to lead and communicate effectively, multitask, and solve problems with sound reasoning.

Qualifications:

• Job Level: Mid-High Level
• Required Experience: 5-10 years of mortgage lending experience
• Preferred Experience: 3-5 years of direct management experience
• Required Education: Bachelor's degree or achievement of formal certifications recognized in the industry as equivalent.

Benefits:

• Education/Scholarship Assistance
• Training/Career Development Programs
• Mentor Program
• PTO & 13 Paid Holidays
• Pension & 401k Retirement Plans
• Health/Dental/Vision Insurance Plans
• Flex Spending Account & Health Reimbursement Arrangement
• Employer Paid Life & Voluntary Life Insurance
• Employer Paid Short-Term & Long-Term Disability
• Accident, Critical Illness, & Hospital Confinement Plans