ASSISTANT BRANCH MANAGER

As the Assistant Branch Manager, you will be responsible for assisting with overseeing the daily operations of the branch. You will assist in leading a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. In addition, guide and manage branch office in providing quality service to members in account transactions, loan applications, and new accounts.  The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.

Job responsibilities include, but are not limited to:

• Lead and motivate staff to achieve exceptional member service and excel in individual/team goals. 
• Develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
• Promote a supportive and motivating work environment that encourages growth and excellence. 
• Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors. 
• Develop and execute strategies to attract new members and grow existing member relationships.
• Find opportunities to improve overall member experience. 
• Be an active contributor in our community and support local engagement initiatives.
• Understands compliance with applicable statutes and regulations, including but not limited to the Bank Secrecy Act and participates in related training.
• Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
• Collaborate with marketing and business development teams to implement campaigns and initiatives.
• Collaborate with our internal lending teams to ensure proper member service and assistance.  

Required Work Experience

3-5 years job related experience required; Financial Institution experience preferred. 

Education

High School diploma or equivalent required, some college preferred and desirable.

Benefits:

• Education/Scholarship Assistance
• Training/Career Development Programs
• Mentor Program
• PTO & 13 Paid Holidays
• Pension & 401k Retirement Plans
• Health/Dental/Vision Insurance Plans
• Flex Spending Account & Health Reimbursement Arrangement
• Employer Paid Life & Voluntary Life Insurance
• Employer Paid Short-Term & Long-Term Disability
• Accident, Critical Illness, & Hospital Confinement Plans