What are the responsibilities and job description for the Branch Manager position at FORT FINANCIAL CREDIT UNION?
Fort Financial Credit Union fosters a positive culture that prioritizes the well-being and development of its employees. Being a community-focused organization, we believe that investing in employees not only enhances individual health and potential, but it also contributes to the overall success of our organization and community. Our mission as a credit union is to build financial relationships with our members and be their trusted financial advisors.
As a Branch Manager, you will be responsible for overseeing the daily operations of the branch. You will lead a team of professionals, ensure exceptional member service, foster a positive work environment, and drive performance to achieve branch goals. The ideal candidate should be a dynamic and results-oriented professional with a combination of operational, leadership, sales, and financial skills, capable of driving success in branch and banking operations.
Job Type: Full-Time
Location: Fort Wayne, IN - Dupont Branch
Schedule: Banking Hours Monday-Friday, some Saturdays
Responsibilities:
- Lead and motivate staff to achieve exceptional member service and excel in individual/team goals.
- Conduct performance evaluations and develop each employee to their highest potential by identifying areas for improvement and appropriately coaching, training, or correcting performance.
- Promote a supportive and motivating work environment that encourages growth and excellence.
- Resolve any member complaints or concerns in a way that demonstrates member satisfaction and work towards our mission to be trusted financial advisors.
- Develop and execute strategies to attract new members and grow existing member relationships.
- Find opportunities to improve overall member experience.
- Be an active contributor in our community and support local engagement initiatives.
- Oversee all branch operations including cash management, transaction processing, and compliance with all internal and regulatory policies.
- Ensure compliance with credit union policies, procedures, and applicable regulations.
- Maintain knowledge of and promote current credit union products and services to meet member needs and achieve branch sales targets.
- Collaborate with marketing and business development teams to implement campaigns and initiatives.
- Collaborate with our internal lending teams to ensure proper member service and assistance.
Required Skills:
- Experience and knowledge with banking or finance highly preferred.
- Experience with direct management and leadership development within a team environment.
- Being member focused which requires customer service, financial, and sales experience.
- Ability to lead and communicate effectively, multitask, and solve problems with sound reasoning.
Qualifications:
- Job Level: Mid-High Level
- Required Experience: 3-5 years of direct management experience.
- Preferred Experience: 3-5 years of banking or financial institution experience.
- Required Education: Bachelor's Degree
Benefits:
- Education/Scholarship Assistance
- Training/Career Development Programs
- Mentor Program
- PTO & 13 Paid Holidays
- Pension & 401k Retirement Plans
- Health/Dental/Vision Insurance Plans
- Flex Spending Account & Health Reimbursement Arrangement
- Employer Paid Life & Voluntary Life Insurance
- Employer Paid Short-Term & Long-Term Disability
- Accident, Critical Illness, & Hospital Confinement Plans