Membership Manager

The Fort Collins Area Chamber of Commerce is seeking a Membership Manager to join its collaborative, dynamic and innovative team. This position will recruit new members, onboard them effectively, retain existing members and coordinate member programs. 

The Fort Collins Area Chamber is a local association of businesses and organizations that care about the region’s future. We believe successful businesses make a strong local economy, which enables our community to afford an excellent quality of life. We build our region’s future through business. We serve as a Catalyst for business growth, a Convener of leaders and influences and a Champion for a thriving, balanced, diversified, and resilient economy. We are one of two 5-star accredited chamber of commerces in Colorado, which places us in the Top 2% of all U.S. chambers.

Overall Responsibility:

The Membership Manager will join a collaborative, dynamic and innovative team. This manager will recruit new members, onboard them effectively, retain existing members, coordinate member programs and do other duties as assigned. 

Desired Skills and Abilities:  

We are seeking applicants who are flexible, progressive thinkers who actively seek opportunities and solutions. We are looking for applicants who have demonstrated exceptional attention to detail, a desire to learn and are self-motivated. Applicants should have both an aptitude for, and ability to, effectively utilize technology tools and services that allow our team to operate in a highly efficient environment. 

Qualifications:

· Bachelor’s degree preferred

· At least two years of full-time, relevant work experience

· Ability to deal effectively with the public in a professional manner.

· Excellent self-management and organizational skills; ability to manage multiple tasks simultaneously.

· Excellent written, verbal, and interpersonal communication skills including experience with Microsoft PowerPoint, Word, and Excel. 

· Excellent written, verbal, and interpersonal communication skills

· Knowledge of the Northern Colorado region and business community and experience in interacting with this market.

· Ability to coordinate resources, including people, money, and technology, to produce high-quality experiences that benefit the staff, the membership, and the community.

· Ability and experience supervising staff. 

Detailed Duties: 

New Member Recruitment 

· Strategically prospect for new membership investments, working with the CEO and COO to create an effective tactical plan.

· Additionally, manage incoming new membership investments.

Onboard New Members

· Create and execute comprehensive onboarding experiences to maintain consistent communication, engage members in Chamber activities, and achieve membership retention. The onboarding plan will include regular interactions with new members, featuring but not limited to:

o  Phone calls

o  Emails

o  Face-to-face dialogues

o  Surveys

o  Red-carpet receptions

o  Event attendance 

Member Retention 

· Create and utilize onboarding tools to maintain a high-touch experience which results in increases to annual retention rate.

· Consistently evaluate membership investments, identifying opportunities for greater commitments.

· Produce high-quality connection-based events by coordinating resources, including; people, money, and technology, to deliver the following monthly events:

o  Connect@Lunch,

o  Connect@Happy Hour,

And the seasonal event:

o  Fridays at the Chamber

   which benefits the staff, the membership, and the community.

Management of Staff and Members

· Manage and supervise the full-time membership coordinator

· Manage the volunteer Red Carpet Committee (Chamber Ambassador Program) 

· Oversee Leads Group(s) 

Moving Fort Collins Forward! Campaign 

· Support the Annual Moving Fort Collins Forward! Campaign 

· Serve as a team(s) liaison during the campaign. 

Serve as a Resource 

· Regarding Chamber benefits, marketing resources, opportunities, discounts, etc. Respond timely to questions and provide assistance to ensure a high level of member satisfaction. 

· Track member experiences, relevant affiliations and keeping member data current in Chamber database. 

· Attend and interact with members at Chamber events including, but not limited to, Business After Hours, Annual Celebration, Member & Signature Events.

Team Support Supporting Goal: 

· Attend all staff meetings.

· Assist fellow staff members as necessary to ensure the efficient and effective operation of the Chamber office, including answering phone calls and assisting with walk-in traffic.

· Participate as an active member of the Chamber staff which is a positive and dynamic team dedicated to exceeding customer expectations. 

Other Duties

Perform other duties/projects as assigned.

Qualifications:

· Bachelor’s degree preferred

· At least two years of full-time, relevant work experience

· Ability to deal effectively with the public in a professional manner.

· Excellent self-management and organizational skills; ability to manage multiple tasks simultaneously.

· Excellent written, verbal, and interpersonal communication skills including experience with Microsoft PowerPoint, Word, and Excel. 

· Excellent written, verbal, and interpersonal communication skills

· Knowledge of the Northern Colorado region and business community and experience in interacting with this market.

· Coordinate resources, including people, money, and technology, to produce high-quality experiences that benefit the staff, the membership, and the community.

· Ability and experience supervising staff. 

Accountability and Job Location

The Membership Manager will be directly accountable to the COO. They primarily work in the Chamber’s headquarters building at 225 South Meldrum in Fort Collins, Colorado.

Compensation: 

· $54,000 – $61,000 per year (based on education and experience)

Benefits Included: Paid time off, 11 paid holidays, 401K contribution, medical insurance, health savings account plan, vision insurance, short- and long-term disability insurance and life insurance.

Applications: Applicants should submit a cover letter and resume to Fort Collins Area Chamber COO, Yvonne Myers at ymyers@fcchamber.org by Friday, May 22 for consideration.

The Fort Collins Area Chamber of Commerce is an Equal Opportunity Employer and actively recruits, selects, and promotes qualified employees, broadly representative of the community served and administers its personnel practices without discrimination. Discrimination on the basis of gender, gender identity/expression, race, color, religion, creed, national origin, ancestry, age, marital status, sex (including pregnancy, childbirth, and related medical conditions), disability, sexual orientation, genetic information, or other characteristics protected by law are prohibited.