What are the responsibilities and job description for the Senior Services Advocacy Manager position at Forsyth County Government?
Salary
$67,304.00 Annually
Location
Cumming, GA
Job Type
Full-time
Job Number
03568
Department
Senior Services
Opening Date
04/27/2026
Closing Date
5/27/2026 11:59 PM Eastern
The purpose of this classification is to evaluate situations, conduct psychosocial and mental health assessments, and serve as a provider of resources, counseling, and advocacy to support safe and stable living for senior adults and their families. This role also involves leading a team to ensure effective service delivery, establishing and strengthening community partnerships to enhance resource coordination, and support the department’s strategic growth by identifying needs, addressing service gaps, and promoting community engagement.
Essential Functions
The following duties are normal for this position. The omission of specific statements of certain duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Conducts assessments of situations as requested by individuals, families, staff or outside organizations and then develops a plan to find and secure resources as needed for each individual case to resolve the situation. Assists the elder with implementation of resources and provides on going follow up and support.
Oversees the departmental assessment process for entry into grant programs, including Congregate, Respite, and the homebound program; works closely with other assessment staff providing extended services to clients as needs arise.
Works closely with the Sheriff’s Office, Adult Protective Services, area agencies on aging, and local non-profit organizations to follow-up on cases and provide extended services.
Oversees the departmental home repair program.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; conducts interviews and makes hiring recommendations; coordinates training activities.
Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise.
Ensures staff complies with all applicable laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Maintains information regarding caseloads, program progress, and other data; prepares and submits operational and statistical reports pertaining to Senior Services programs, operations, and services; and submits reports to data collecting agencies.
Maintains licensure and/or certification required for performance of professional duties; maintains knowledge of current trends and developments in the field and applies pertinent new knowledge to the performance of other duties.
Receives general direction when performing the essential functions. Uses broad discretion and constant initiative to complete work assignments.
Interprets conflicting or incomplete data in the decision-making process regarding long-range goals, priorities, policy interpretation, project planning, and individual work priorities. Communicates such in person, through court testimony, written correspondence, or via telephone.
Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, database, spreadsheet, desktop publishing, e-mail, Internet, or other software programs.
Additional Functions
Recommends and assists in implementing corrective actions related to problem areas in cases. May supervise and/or train subordinate personnel. Performs other related duties as required.
The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions required.
Minimum Qualifications
Master’s degree from an accredited college or university in a mental health-related field (e.g. counseling, social work, marriage and family therapy, education, psychology), supplemented by one (1) years previous experience in case management and/or individual, group and family counseling. License as a Professional Counselor, Marriage & Family Therapist or Social Worker preferred.
Benefits Provided By Forsyth County To Full-time Employees
Personal Leave Accrual
Personal Leave Shall Be Accrued As Follows
0 - 4 Years - 20 days per year - 6.16 hours per pay period
5 - 14 Years - 25 days per year - 7.70 hours per pay period
15 Years - 30 days per year - 9.24 hours per pay period
Observed Holidays
New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).
Medical Insurance
The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.
The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:
The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.
Basic Life & AD&D Insurance
The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.
Disability Insurance – Short Term and Long Term
100% paid by Forsyth County. Eligibility begins date of hire.
Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.
Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).
Additional Life Insurance And AD&D
Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.
Retirement Plan (401K)
Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.
Six Months through One Year of County Service
Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That’s a 100% return on the first 5% of pay you save.
Years One through Five
Forsyth County “seeds” your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay.
Years 5 through 10
The County continues its automatic “seed” contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%.
After 10 Years of Service
You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to “seed” your account each year increases to 7.5% of your pay.
01
Do you have a Master’s degree from an accredited college or university in a mental health-related field? (e.g. counseling, social work, marriage and family therapy, education, psychology)
Do you have at least one (1) year previous experience in case management and/or individual, group and family counseling?
Are you licensed as a Professional Counselor, Marriage & Family Therapist or Social Worker?
Employer Forsyth County
Address 110 East Main Street
Suite 230
Cumming, Georgia, 30040
Phone (770) 781-3088
Website http://agency.governmentjobs.com/forsyth/default.cfm
$67,304.00 Annually
Location
Cumming, GA
Job Type
Full-time
Job Number
03568
Department
Senior Services
Opening Date
04/27/2026
Closing Date
5/27/2026 11:59 PM Eastern
- Description
- Benefits
- Questions
The purpose of this classification is to evaluate situations, conduct psychosocial and mental health assessments, and serve as a provider of resources, counseling, and advocacy to support safe and stable living for senior adults and their families. This role also involves leading a team to ensure effective service delivery, establishing and strengthening community partnerships to enhance resource coordination, and support the department’s strategic growth by identifying needs, addressing service gaps, and promoting community engagement.
Essential Functions
The following duties are normal for this position. The omission of specific statements of certain duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Conducts assessments of situations as requested by individuals, families, staff or outside organizations and then develops a plan to find and secure resources as needed for each individual case to resolve the situation. Assists the elder with implementation of resources and provides on going follow up and support.
Oversees the departmental assessment process for entry into grant programs, including Congregate, Respite, and the homebound program; works closely with other assessment staff providing extended services to clients as needs arise.
Works closely with the Sheriff’s Office, Adult Protective Services, area agencies on aging, and local non-profit organizations to follow-up on cases and provide extended services.
Oversees the departmental home repair program.
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals; conducts interviews and makes hiring recommendations; coordinates training activities.
Coordinates daily work activities; organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise.
Ensures staff complies with all applicable laws, rules, regulations, standards, policies and procedures; ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety of employees and other individuals; initiates any actions necessary to correct deviations or violations.
Maintains information regarding caseloads, program progress, and other data; prepares and submits operational and statistical reports pertaining to Senior Services programs, operations, and services; and submits reports to data collecting agencies.
Maintains licensure and/or certification required for performance of professional duties; maintains knowledge of current trends and developments in the field and applies pertinent new knowledge to the performance of other duties.
Receives general direction when performing the essential functions. Uses broad discretion and constant initiative to complete work assignments.
Interprets conflicting or incomplete data in the decision-making process regarding long-range goals, priorities, policy interpretation, project planning, and individual work priorities. Communicates such in person, through court testimony, written correspondence, or via telephone.
Operates a computer to enter, retrieve, review or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, database, spreadsheet, desktop publishing, e-mail, Internet, or other software programs.
Additional Functions
Recommends and assists in implementing corrective actions related to problem areas in cases. May supervise and/or train subordinate personnel. Performs other related duties as required.
The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all essential job functions required.
Minimum Qualifications
Master’s degree from an accredited college or university in a mental health-related field (e.g. counseling, social work, marriage and family therapy, education, psychology), supplemented by one (1) years previous experience in case management and/or individual, group and family counseling. License as a Professional Counselor, Marriage & Family Therapist or Social Worker preferred.
Benefits Provided By Forsyth County To Full-time Employees
Personal Leave Accrual
Personal Leave Shall Be Accrued As Follows
0 - 4 Years - 20 days per year - 6.16 hours per pay period
5 - 14 Years - 25 days per year - 7.70 hours per pay period
15 Years - 30 days per year - 9.24 hours per pay period
Observed Holidays
New Year's Day, Martin Luther King Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving (2), and Christmas (2).
Medical Insurance
The Forsyth County Board of Commissioners offers employees a choice of two medical plans offered by Aetna and a plan offered by Kaiser Permanente.
- Aetna Choice POS II - $2000 Individual Deductible (Basic Plan)
- Aetna Choice POS II - $1000 Individual Deductible (Plus Plan)
- Kaiser Permanente HMO- $0 Individual Deductible
The Forsyth County Board of Commissioners offers two dental plans from Delta Dental:
- Base $1,000 Plan
- Buy-Up $1,500 Plan
The vision plan offered by Forsyth County Board of Commissioners is administered by Aetna and will offer office visit copays for exams, as well as copays for lenses, frames, and contacts.
Basic Life & AD&D Insurance
The Forsyth County Board of Commissioners recognizes the importance of basic life insurance for all of its employees. The Board provides term life insurance and accidental death and dismemberment (AD&D) protection for each full-time employee. This is a County-paid benefit.
Disability Insurance – Short Term and Long Term
100% paid by Forsyth County. Eligibility begins date of hire.
Short Term Disability – 60% of weekly earnings to a maximum of $1,000.00 a week. Eligibility begins 14 days after an accident or sickness and has a benefit period of 24 weeks.
Long Term Disability – 60% of monthly earnings to a maximum of $5,000.00 a month. Eligibility begins at 26 weeks to coordinate with the end of Short Term benefits and continues 24 months (Own Occupation).
Additional Life Insurance And AD&D
Rates vary based on amount of coverage selected. Additional life insurance may be purchased for employee, spouse, and children.
Retirement Plan (401K)
Fully vested at five years of employment – 20% graduated vesting annually. Eligible to begin contributions immediately upon hire.
Six Months through One Year of County Service
Forsyth County matches your contributions, dollar for dollar, up to 5% of your pay. That’s a 100% return on the first 5% of pay you save.
Years One through Five
Forsyth County “seeds” your account with 5% of your pay each year, and matches 100% of what you contribute, up to 5% of your pay.
Years 5 through 10
The County continues its automatic “seed” contribution of 5% of pay, matches up to the first 5% of pay that you contribute, then adds a 50% match up to the next 5%.
After 10 Years of Service
You continue to receive a 100% County match on the first 5% of pay you contribute, and 50% on the next 5% of pay you save. But now, the automatic contribution the County makes to “seed” your account each year increases to 7.5% of your pay.
01
Do you have a Master’s degree from an accredited college or university in a mental health-related field? (e.g. counseling, social work, marriage and family therapy, education, psychology)
- Yes
- No
Do you have at least one (1) year previous experience in case management and/or individual, group and family counseling?
- Yes
- No
Are you licensed as a Professional Counselor, Marriage & Family Therapist or Social Worker?
- Yes
- No
Employer Forsyth County
Address 110 East Main Street
Suite 230
Cumming, Georgia, 30040
Phone (770) 781-3088
Website http://agency.governmentjobs.com/forsyth/default.cfm
Salary : $67,304