What are the responsibilities and job description for the IT Technician (Junior Support Engineer) position at Forrest Solutions?
IT Technician (Junior Support Engineer)Location: One Times Square, New York, NYSchedule: Full-Time, Onsite | Evening & Weekend Availability RequiredTarget Start Date: Mid JanuaryAbout the RoleOne Times Square is seeking an IT Technician (Junior Support Engineer) to join our Technology Operations team. This position plays a key role in supporting the building’s dynamic technology infrastructure—including IT systems, AV and lighting equipment, networking, ticketing, and digital signage systems.The IT Technician will work closely with the Manager and VP of Technology Operations to ensure smooth, reliable performance of both internal and guest-facing technologies. This is an onsite, hands-on role that requires technical aptitude, attention to detail, and the ability to thrive in a fast-paced, high-profile environment.Key ResponsibilitiesTechnology Operations & System MaintenanceProvide daily technical support for IT infrastructure, network connectivity, servers, and hardware systems.Troubleshoot and resolve software, hardware, and network issues to ensure minimal downtime.Maintain firewall security, remote access, VPN systems, and mobile device management.Perform system updates, upgrades, and backups to ensure stability and data integrity.Support building-wide internet operations and networking systems.Audio Visual (AV), Lighting & Digital Signage SupportOversee, maintain, and troubleshoot AV and lighting control systems throughout the building.Support immersive technology, projection, and digital signage installations.Manage and maintain radios, cameras, microphones, and other AV assets.Ensure proper operation of systems during guest hours and special events.Ticketing & Point of Sale (POS) SystemsProvide onsite support for POS systems (4 stations and handheld devices) for the iCandy attraction.Maintain wireless ticketing systems and handheld ticket printers.Troubleshoot ticketing and admission system integrations to ensure a seamless guest experience.Coordinate with vendors to address technical escalations and performance issues.Collaboration & ReportingWork closely with the Manager and VP of Technology Operations to implement and optimize systems.Partner with external service providers to uphold high support standards and SLAs.Document all technical requests, incidents, and resolutions.Support the setup and shutdown of systems for daily operations.QualificationsAssociate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.A Certification required; Network , or other relevant certifications a plus.4 years of experience in IT support, AV systems, or a related technical role.Strong knowledge of networking concepts (routers, switches, firewalls).Hands-on experience supporting AV systems, digital signage, POS, or ticketing platforms.Experience in attractions, entertainment, or hospitality environments is preferred.Understanding of IT security, system updates, and patch management.Excellent troubleshooting, organization, and documentation skills.Strong communication skills with the ability to explain technical issues clearly.Must be able to work flexible hours, including evenings, weekends, and holidays.ScheduleWeekdays: Approx. 2:00 PM – Midnight (system startup and support)Weekends: Approx. 9:00 AM – 12:00 AM (hours may vary based on operations)Expected schedule: Wednesday–Sunday (subject to adjustment based on opening)Company DescriptionForrest Solutions has been a privately owned company for 49 years. We are a people power solutions company focusing on onsite outsourcing and temporary and project staffing nationwide. Our prestigious client list consists of Fortune 500 corporations and top 100 AM Law firms.
Salary : $25 - $32