Corporate Receptionist

We are seeking a professional, service-oriented Receptionist to join our team in Miami, FL. As the first point of contact for visitors, clients, and employees, you will play a key role in creating a welcoming, polished, and efficient front-office experience. The ideal candidate has strong customer service skills, a professional demeanor, and thrives in a fast-paced environment.

Location: Miami, FL (onsite)

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay Rate: $23 per hour

Employment Type: Full-time

Responsibilities

Front Desk & Visitor Experience (Daily)

• Welcome and greet all incoming visitors and clients (30%)
• Offer refreshments and ensure guests are comfortable
• Answer inquiries from visitors and employees
• Enter visitor lists into the building visitor system and manage meeting room visitor entries (15%)
• Direct guests to appropriate contacts
• Coordinate with the building lobby to ensure smooth entry for firm events (10%)
• Answer and direct incoming phone calls, including internal hotlines
• Assist with urgent support needs (guest Wi-Fi, mother’s room codes, etc.) (5%)
• Prepare and send welcome packages, including office directions and support details (5%)
• Escort guests to meeting rooms; provide tours when needed (5%)
• Assist with coat check, luggage, arranging taxis, and similar concierge-style support (10%)

Badge & Security Support (Daily)

• Conduct daily audits of temporary badges
• Enter data into badge trackers and follow up on non-returned badges (10%)

Compliance & Training

• Follow all company and client policies, procedures, and safety guidelines (8.5%)
• Participate in training sessions as assigned (1.5% weekly)

Qualifications

• 2–3 years’ experience in hospitality, hotel/restaurant, service industry, event planning, or similar client-facing roles
• Strong technical skills: Microsoft Office Suite, Google Workspace, basic A/V equipment
• Ability to stand for extended periods
• Strong listening and communication skills
• Professional appearance and demeanor
• Ability to navigate interactions with clients across all organizational levels
• Works well under pressure and in a high-energy, fast-paced environment
• Detail-oriented with strong multitasking and prioritization skills
• Solid decision-making skills within role responsibilities

Competencies

• Client-first mindset
• Accuracy and attention to detail
• Flexibility and adaptability
• Strong verbal and written communication
• Ability to identify spoken and unspoken needs
• Comfortable with technology and front office tools

Physical Requirements

• Ability to stand for long periods
• Front-desk and office environment with frequent interaction with visitors and staff

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.