What are the responsibilities and job description for the EMS Dispatcher position at Forrest City?
Responsibilities Include:
- Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
- Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
- Entering and updating the Computer-Aided Dispatch (“CAD”) system with the complete and accurate information
- Determining the appropriate unit for emergent and non-emergency requests
- Providing the highest level of customer service to facilities, patients, and other external contacts
- Processing any paperwork and/or information received from external and/or internal contacts.
- Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
- Reporting to work at the assigned time in accordance with uniform standards
- Reporting to work in emergency call-in situations as needed.
- Following all procedures, policies, rules, and regulations of the company
- Demonstrate Excellent Communication and Customer Service Skills
- Demonstrate Professional, Ethical Management Behavior
Minimum Qualifications:
High School Diploma or GED
Computer Literate
Ability to communicate, verbally and in writing in English, with all levels of staff
Job Type: Full-time