Inside Sales Coordinator

Forms Surfaces is a leading designer and manufacturer of architectural and site products used in high-profile commercial and public projects around the world. With approximately 600 employees both local and international, our team of talented professionals and craftsmen spans numerous disciplines. We are currently seeking an individual wanting to get a running start with inside sales to join our team.

The Inside Sales Coordinator is part of our Project Sales Team. This role involves supporting our outside sales team with administrative tasks, following up on customer inquiries, and assisting with data entry and system requests. The ISC will build and maintain strong relationships with outside sales team members while providing support to PSCs during high-volume periods or vacation coverage.

Responsibilities:

• Serve as a point of contact for our outside sales team as needed
• Process sample requests
• Implement basic quote modifications
• Escalate warranty issues to appropriate Project Managers or Product Specialists
• Shadow experienced PS's to learn advanced coordination processes
• Participate in training programs to develop technical product knowledge
• Build foundational understanding of construction documents and industry practices
• Monitor email generated workflows in Q for small orders; sheet goods, hardware or other quick turn products
  
  

The ideal candidate is outgoing and motivated. A high school diploma along with one to two years of customer service or administrative experience is preferred. An ISC must be able to effectively manage competing priorities in a fast-paced environment. The ability to learn and understand workflow processes and technical aspects of our varied product lines is beneficial in this position. Other required skills include excellent listening and problem-solving skills and the ability to work effectively in a team setting.

Forms Surfaces offers a competitive starting salary, excellent benefits including Health / Dental / Vision, 401K with progressive match, paid vacation and paid holidays, and a positive, productive working environment. Forms Surfaces is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To learn more about who we are and what we do, visit our website at forms-surfaces.com

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