What are the responsibilities and job description for the Branch Sales and Operations Manager position at Formica Group North America?
Hartson-Kennedy is one of the largest manufacturers of postform laminate countertops and custom solutions for residential and commercial applications in the United States. With over 75 years of industry experience, Hartson-Kennedy is committed to delivering world-class quality and exceptional customer service.
Position Overview
The Branch Manager is responsible for overseeing the daily operations of the Gulfport, Mississippi facility. This role has full accountability for employee management, fabrication operations, inventory control, and shipping/receiving functions.
The Branch Manager serves as a key leader, driving operational efficiency while also supporting revenue growth through active engagement with customers and collaboration with Sales and Customer Service teams. A strong understanding of local construction market activity and competitive positioning is critical to identifying opportunities and expanding market share.
Key Responsibilities
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for this role. Responsibilities may change or be assigned at any time, with or without notice.
Position Overview
The Branch Manager is responsible for overseeing the daily operations of the Gulfport, Mississippi facility. This role has full accountability for employee management, fabrication operations, inventory control, and shipping/receiving functions.
The Branch Manager serves as a key leader, driving operational efficiency while also supporting revenue growth through active engagement with customers and collaboration with Sales and Customer Service teams. A strong understanding of local construction market activity and competitive positioning is critical to identifying opportunities and expanding market share.
Key Responsibilities
- Lead, plan, and manage all aspects of daily branch operations.
- Oversee production scheduling and shipping to ensure on-time delivery and customer satisfaction.
- Monitor and evaluate operational and financial performance; identify and implement improvement initiatives.
- Ensure compliance with company policies and procedures, with a strong emphasis on safety.
- Support recruitment, onboarding, training, and development of employees.
- Drive sales growth by developing and closing business with local target accounts.
- Partner with Sales and Customer Service teams to effectively manage customer relationships.
- Utilize structured pre-call planning and post-call follow-up; maintain accurate activity tracking in Salesforce.
- Maintain strong oversight of inventory management and warehouse performance metrics (KPIs).
- Bachelor’s degree in Business or a related field (or equivalent experience).
- Minimum of 5 years of experience in sales, operations, or a combination of both.
- Background or experience in construction or construction-related industries preferred.
- Proven experience in business-to-business (B2B) sales.
- Strong knowledge of warehouse operations and key performance indicators (KPIs).
- Demonstrated leadership ability with a track record of motivating teams to achieve results.
- Excellent communication, interpersonal, negotiation, and problem-solving skills.
- Strong organizational and time management skills with the ability to prioritize effectively.
- Ability to collaborate cross-functionally with Sales, Operations, and Customer Service teams.
- Proficiency in computer systems and business applications (e.g., CRM tools such as Salesforce).
- Knowledge of local market dynamics preferred.
- Demonstrated ability to develop value-based solutions and effectively manage pricing discussions.
- Ability to balance internal priorities with external customer needs.
- Willingness to travel up to 25%.
This job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required for this role. Responsibilities may change or be assigned at any time, with or without notice.