What are the responsibilities and job description for the Board Secretary Customer Service Representative position at FORESTHILL PUBLIC UTILITY DISTRICT?
The Foresthill Public Utility District is recruiting a part time Board Secretary Customer Services Representative.
Under close supervision, the Board Secretary Customer Service Representative performs customer service-related duties associated with accepting payments, handling customer inquiries, and a wide variety of general clerical duties.
During board/committee meetings: Record and/or review board meeting minutes.
Count any votes taken during board meetings.
Distribute necessary background information on agenda items in advance of meetings.
Receive inquiries from customers over the phone, in person, by mail, fax and email, or through referrals.
Collect and evaluate information from customers to determine the specific nature of their request and to process their requests.
Assist in investigating, researching and analyzing documents, historical data, billing/account statements, and other information to answer customers inquiries, process their requests, and complete specialized transactions.
Verify and enter agency revenue, fees, and miscellaneous service charges into proper accounts.
Reconcile, log, and process payments and bills.
Edit billing computer runs.
Identify and research billing discrepancies.
Process orders for establishing service, discontinuation of service, changes in billing and refund credits for customers.
Review meter reads and compute usage.
Distribute orders for reading meters.
Communicate information and instructions, explain procedures, and answer questions regarding applicable procedures and methods.
Keep abreast of new and special programs and changes within existing programs.
Maintain hard copy of electronic records, files, forms, logs and reports.
Obtain sensitive information from customers, other agencies or business representatives and maintain confidentiality.
Perform a variety of general clerical duties, including data entry, filing and maintaining records.
Build and maintain positive working relationships with co-workers, other Agency
employees and the public using principles of good customer service.
- Perform other duties as required.
Job Type: Part-time
Pay: $ $30.39 per hour
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $30