What are the responsibilities and job description for the Customer Success Manager position at Foresite Cybersecurity?
Foresite is looking for a strategic, relationship-driven Customer Success Manager to serve as the primary bridge between our Mid-Market clients and our suite of managed services. In this role, you will lead the post-sales lifecycle, ensuring customers maximize their investment in Google SecOps and Foresite’s MSSP offerings.
This role is designed for a proactive advocate who excels at the intersection of client satisfaction and cybersecurity strategy, helping customers navigate the cloud threat landscape with confidence while driving long-term retention.
What You'll Do:
In this role, you will act as the "big picture" lead for the client relationship, ensuring service alignment and robust security outcomes. You will partner closely with Foresite’s internal delivery teams and client stakeholders to translate business goals into actionable security roadmaps. You will be measured on client health metrics, renewal rates, and the expansion of Foresite’s security footprint within your assigned portfolio.
Orchestration & Account Management
At Foresite, we aren’t just another security provider—we are a mission-driven partner helping organizations navigate an increasingly complex threat landscape. We’ve built a global leader in SecOps and MDR by leaning into three core pillars that set us apart from the crowd:
What We Offer:
This role is designed for a proactive advocate who excels at the intersection of client satisfaction and cybersecurity strategy, helping customers navigate the cloud threat landscape with confidence while driving long-term retention.
What You'll Do:
In this role, you will act as the "big picture" lead for the client relationship, ensuring service alignment and robust security outcomes. You will partner closely with Foresite’s internal delivery teams and client stakeholders to translate business goals into actionable security roadmaps. You will be measured on client health metrics, renewal rates, and the expansion of Foresite’s security footprint within your assigned portfolio.
Orchestration & Account Management
- Central Hub: Act as the primary point of contact, orchestrating communication between client stakeholders and Foresite’s delivery teams to ensure seamless service execution.
- Health Monitoring: Proactively manage account health metrics and conduct regular business reviews to ensure MSSP services meet established KPIs.
- Strategic Roadmapping: Align client business objectives with long-term protection and compliance goals, ensuring our delivery remains a high-value asset.
- Renewal Excellence: Own the full renewal lifecycle for Mid-Market accounts, identifying "at-risk" signs early and developing strategic mitigation plans.
- Service Expansion: Deeply understand evolving security needs to identify opportunities for upselling additional Foresite services or Google SecOps features.
- Voice of the Customer: Provide structured feedback to Foresite leadership to help refine managed service offerings and the overall Mid-Market customer experience.
- Proven Track Record: You have 3 years of experience in customer success or account management, specifically managing a portfolio of Mid-Market clients in the cybersecurity or SaaS space.
- Security Fluent: You possess a solid understanding of managed security services (MSSP), including the value proposition of SIEM and SOAR concepts.
- Relationship Architect: You are an expert at building rapport and maintaining long-term engagement with mid-level management and executive stakeholders (CISOs/IT Directors).
- Analytical Thinker: You have an innate ability to interpret account health data to drive proactive outreach and creative problem-solving.
- Google Cloud Expertise: Familiarity or direct experience with Google Cloud Platform (GCP) or Google SecOps.
- Industry Context: Experience working within an MSSP environment or a deep understanding of the cybersecurity threat landscape.
- Communication Skills: Exceptional ability to translate technical security outcomes into business value for non-technical stakeholders.
At Foresite, we aren’t just another security provider—we are a mission-driven partner helping organizations navigate an increasingly complex threat landscape. We’ve built a global leader in SecOps and MDR by leaning into three core pillars that set us apart from the crowd:
- The "Google Bet" Has Paid Off: Four years ago, we took a contrarian path by going all-in on Google Cloud. Today, that strategy is validated. As a Google Cloud Security Partner of the Year, we operate at the absolute cutting edge of the industry, offering our team a front-row seat to the future of security operations.
- Practitioner Credibility: We were founded by security practitioners, and more importantly, we are still governed by them. We speak the language of the SOC because we’ve lived it. This ensures our strategy is driven by technical reality, not just marketing trends.
- Room to Run: We are at that "sweet spot" of growth—large enough to win global contracts, but early enough that every individual’s contribution directly shapes our trajectory.
What We Offer:
- Comprehensive Health & Wellness: Robust medical insurance options to keep you and your family healthy.
- Employer-Covered Insurance: We fully provide employer-paid Dental coverage, as well as Short-Term (STD) and Long-Term Disability (LTD).
- Recharge & Refuel: We believe in a true work-life balance. You’ll start with 3 weeks of paid vacation, plus additional sick leave and paid company holidays.