What are the responsibilities and job description for the Insurance Customer Service Rep position at Foresight Insurance, LLC?
Foresight Insurance LLC was founded in 2015 and proudly serves clients across Maryland, Virginia, and Washington, DC. Our mission is to transform confused policyholders into informed insurance owners through an education-first approach. Our 13-person hybrid team operates with a structured, team-based service model that eliminates service gaps and protects actual time off for every employee. With a 4-day, 32-hour workweek after 90 days, we have built a workplace where balance and performance coexist. As a 2024 Safeco Agent for the Future award winner, we are known for forward-thinking systems, strong carrier-level leadership, and a culture that helps people grow in both skill and confidence.We're seeking an Insurance Customer Service Rep who thrives in a collaborative environment and is motivated to grow into higher-level responsibilities over time. This role supports licensed service tasks, client communication, claims guidance, account reviews, and daily workflow in our shared-inbox system. You will receive structured onboarding, month-by-month skill progression, and the opportunity to advance into senior roles.Base salary $45,000Hybrid remote schedule4-day, 32-hour workweek after 90 daysPTO, paid sick leave, and paid holidaysHealth, dental, and vision insurance401k plan and retirement benefitsCareer growth and advancement opportunitiesJoin a team designed for high performance without burnout. Apply today!BenefitsAnnual Base Salary Commission Bonus OpportunitiesPaid Time Off (PTO)Work from HomeHealth InsuranceDental InsuranceVision InsuranceHands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesRetirement planEvenings offWeekends offBonus OpportunitiesWarm Leads ProvidedLicensing AssistanceWork-Life BalanceHolidays OffPaid Holidays401k PlanProfessional DevelopmentAdvancement OpportunitiesMentorshipContinuing Education OpportunitiesOngoing Training SeminarsPerformance BonusesProfessional Work EnvironmentPaid Sick LeaveWellness Benefits4-day, 32-hour Workweek After First 90 DaysResponsibilitiesHandle licensed service tasks such as vehicle and driver changes, cancellations, and coverage updatesDeliver professional customer service through phone, email, and digital channelsGuide clients through claims steps and help them understand coverageComplete account reviews, policy rewrites, cross-selling and inbound quote requestsSupport new business with processing, underwriting and gathering required documentationCollaborate with the team to ensure consistent and seamless client serviceRequirementsStrong written and phone communication skillsHigh attention to detail and accuracy in workCustomer service mindset and professional attitudeAbility to learn insurance products and carrier systemsTeam-focused with a willingness to collaborateBilingual English and Spanish is helpful but not required
Salary : $45,000 - $60,000